Wax Candy | Taman Desa — Local services in Kuala Lumpur

Update 16.12.2024 Finally received a refund on the unused package 2 years later. Had to insist multiple times and threaten legal action before they finally got their admin to process it. Even then, they still tried to bullshit us multiple times:

Tried charging 5% penalty fee even though they are already deducting the 1 used session from the package (pls note, the Consumer Protection Act 1999 says they can charge 5% OR deduct for already-used services);

Tried to charge GST on the original transaction (even though GST has been abolished!);

Tried to charge credit card merchant transaction fee (also not allowed by banks and Bank Negara!).

In the end we agreed to deduct a small credit card fee just to avoid more delay. But Wax Candy is NOT serious about customer service and don't have any hesitations about squeezing money out of you even when the customer is already very unhappy. If you have been upsold a package, please use your rights and insist on a full refund, do not let them charge you bullshit fees, do not let them scare you.

Also suggest you skip messaging the individual branches (where the staff don't have authority to help you with refunds) and immediately insist on speaking to their admin/HQ (has a different contact number).

Tl;dr Terrible customer experience (very pushy sales tactics, hard selling) and unethical, probably illegal business practices (refusing to issue refund for unused services). Will be complaining to KPDN and taking legal action. For others here with the same problem, please know your rights! You can sue them in court (small claims in Magistrate court - very cheap and much faster process if RM5000 or less) or in the Tribunal for Consumer Claims.

My wife went for a session some time ago and they engage in very pushy sales tactics to get you to upgrade/buy a package. She said yes but felt very pressured. I see other reviews here mentioning this practice as well. Not sure if it's the same bad salesperson, or the manager, or whether it's company SOP.

Later, when she decided she didn't want the package any more, she asked for a refund and they refused to provide, claiming their TOC does not allow for refund. This is illegal. Consumer Protection Act 1999 says services like this are subject to refund for any unused services. Twice over a long time she has asked for a refund and eventually they have just ghosted her.

We will be sending a complaint to KPDN and taking legal action to recover the money. Meanwhile, we suggest people take their business to a more...

I had a terrible experience with this place and will not recommend at all. In fact, I am shocked they are 4.5 stars.

Background: It was an impulse decision to get a Brazilian wax before my beach holiday. When I got there, both the receptionist and later my therapist kept on recommending laser, which to me was still fine. I insisted that I wanted to get just a wax, then only the therapist said my hair was to short to proceed. I’ve always wanted to try laser and since she gave me a 50% discount, I thought ok I’ll go ahead and try anyway.

Here are my two reasons why my experience was so bad:

I thought they were DISHONEST. The therapist had already known that I wanted to get a wax because I was going on a beach holiday. She pushed for the laser but after the treatment, I realised there were stubs. I actually thought during the laser it will remove the hair completely. When I pressed on and asked can I continue shaving during my trip, she said “no”. I said to her that I’ve mentioned I’ll be going on a trip. She then told me that the hair will fall off by itself. I took her word for it. But it didn’t - so either their treatment didn’t work or she pushed for me to get a laser treatment knowing that it wasn’t a suitable choice for me and my main objective for the trip. I had to continue shaving for the entire trip!

They are extremely pushy. They pushed for laser treatments all the way which to me was a bit annoying. When I was done with the procedure they told me to sign a package. I said no thanks. Then another lady came to ask me what credit card I was using. I thought she wanted to proceed with my payment. To my horror she said “don’t worry, your credit card can do instalment plan. I can do for you!” Now at this point I was really annoyed, I quickly settled my bill and left with the most unpleasant feeling.

I am definitely interested in laser hair removal, but I will definitely not do it here at wax candy. There are so many other places that have this option, please...

I did an appointment for Brazilian Wax,I expected them to do a Brazilian Wax.When i enter the receptionist was nice but she came to me with the idea of Laser(IPL)And I mentioned I came here to get my wax done.Nothing more,and she goes on saying that laser is better etc.And wax may be sensitive.I proceed on telling that I just want to get my wax done.And she goes on saying hear me out first and give me a price and said if you’re sensitive we will do LASER(IPL)Im like im fine just continue with the Brazilian,she goes on saying that we need to check so I said okay.Then the therapist came in a check me.I said I just want to get a Brazilian Wax.And she goes on saying tons of stuff about Laser.Never even got the chance to speak and putting pressure.She keeps touching my down there and saying words like my skin is bad waxing will be bad for my skin,laser is better.So since she keeps on bragging about Laser treatment even-though I’ve declined multiple times and thinking of to get it done.So while she do the treatment on me.She was rough on my when she shave the area.(I discover blood when I came home)Didn’t bother to ask if I feel any discomfort or anything,to me the experience was painful than Waxing.And keeps on bragging about the laser treatment how effective it is,and when I asked question she always interrupts and saying other stuff which has nothing to do with the questions I’m asking.Laser was a meh for me just make me think that their lazy and op for a easier treatment .To me the experience was horrendous.I feel a bit assaulted cause she was being rough and never care about clients want.And after paying they made you do a review on facebook and let them check then only can leave.So Im sure that most of the reviews aren’t really true.The reason why I try out here is because my usual place is close due to their staff infected by covid.So this was a last minute appointment.And never ever going to comeback here.All they keep pushing was their...