The Atrium Malta - Home Furnishings, Kitchens, Sofas, Furniture, Interior Design, Small Appliances & White Goods — Local services in Birkirkara

UPDATE 19/9/19

Installers came to change me the chair and assemble the NEW ONE free of charge. The new chair doesn't seem to squeak or creek. Really happy with the after sale service as they do show that they go out of their way to satisfy their clients. I do want to thank Tony Vella personally. I do hope this new chair doesn't start squeaking after a few days but for now I am a happy customer, thank you to everyone involved.

Original Issue

Quality does NOT match Price Since I spend a lot of my time at my desk I decided to invest in a great quality office chair. When I came down to the store to try out the options I ended up going for their Upsylon Executive Chair (the most expensive office chair on their site) hoping I would get what I paid.

Unfortunately this is not the case at. Once I finally got the chair and set it up i noticed a few unsettling things.

1st the legs of chair where scratched from underneath the packaging.

2nd it is made in china which to my surprise given the hefty price tag i would imagine this would have been made within the EU.

3rd after building it, the back and headrest was not centre and was tilting to the right making it uncomfortable.

I quickly notified the after sales team which took 2 days to arrange for the installers to come and see what the issue was. They agreed the chair was indeed faulty and replaced just the back of the chair.

However now, not even 1 week later, the chair squeaks, creeks and pops when sitting or adjusting the surprising limited settings it has for the lumbar and arm rests. I usually refrain from writing any review however, in this case I feel like i got ripped off as after not even 1 week of use this chair does NOT feel like a €315 chair. I do want to say that the staff are very nice and professional though, I am just disappointed in the quality of the chair and feel like this was an unfair occurrence of " you DON'T get what you paid for". Being this is the most expensive chair they have to offer I don't know how this situation will be resolved, but I'll update this review...

The 5 stars are for 2 girls from Ikea department, not for all the shop. Yesterday afternoon I went to the Atrium to buy something for the house. I was on the first floor where is Ikea section. The first expression wasn't so good as the lady wasn't helpful. But maybe I can understand her as she wanted to go home. Hovewer, she went and I asked for the assistance 2 young ladies which were there. They were extremely helpful, kind and professional, and they really deserve big Bravo for the customer service! They didn't make my day, but week!🥰 The name of one of theme is Halley ( if I remember correctly ) , for the second I didn't have a chance to ask. It is a huge difference between 2 of them and other stuff, as I went to another departments and didn't find that proffesional service. However, thank you girls one more time, from 2 of you many people can learn what is the great...

I ordered a door back In November 2020. Today is the 19th of April 2021 and I’m still without my door. Firstly I have called many times to check what happened to my order because no one come to take the necessary measurements. after my call they gave me an appointment for the some day in the morning, the mentioned morning had arrived and no one came I had to call again and they came later in the afternoon.

After all of this, few months had passed and I stared to call again to see what happened to my order. I contacted them by email and even on Facebook messenger and every-time they tell me that they will contact me back, until today I’m still without A date for my installation. Please note that in my order I have written that date of delivery is at the end of February 2021. I am considering if I order something else again from...