Wolt Malta — Local services in Birkirkara

I've been a loyal customer of Wolt Malta for years, but I can no longer recommend their service due to recent declines in quality and customer care. Despite being a frequent user with over 300 orders under my belt and even subscribing to their Wolt+ service, my experiences have soured significantly.

One of the most frustrating issues I've encountered is the blatant disregard for timely delivery. It seems that Wolt couriers have taken it upon themselves to make pit stops at various restaurants, even ones unrelated to my order, resulting in egregious delays. Most notably, they seem to conveniently linger around Labour Avenue Naxxar, adding an unnecessary 5-10 minutes onto the delivery time. This practice consistently results in my food arriving late and cold, completely undermining the convenience promised by the app.

What's even more infuriating is Wolt's response to my complaints. Instead of taking responsibility for the actions of their couriers, they deflect blame onto the restaurants, claiming that delays are out of their control. It's absurd to suggest that a 5-10 minute delay is solely the fault of the restaurant, especially when it's clear that the courier is making unscheduled stops.

Furthermore, the excuse that the courier is fulfilling an earlier order falls flat when considering the location of these delays. Labour Avenue Naxxar may have popular restaurants, but it's hardly a bustling residential area where multiple deliveries would be expected to occur simultaneously. Even if we were to entertain this explanation, it still doesn't justify the significant delay in delivery times.

Ultimately, Wolt's failure to address these issues demonstrates a lack of accountability and a disregard for customer satisfaction. As someone who has been a loyal and frequent user of their service, I'm deeply disappointed and will be exploring alternative delivery options moving forward. If you value timely and reliable service, I would advise looking elsewhere until Wolt Malta addresses these...

They decided to block my account because I created multiple accounts when they told me to create a new account because my old account for some reason there was a glitch to which they couldn't undo because it was a technical error from their side and then I got flagged and couldn't even use my account anymore after emailing them more than 20 times and trying to get in conversations with them through their contact support through multiple different accounts and the food emails and much more I tried they haven't responded to me I tried to ask them maybe if they have a phone number I can call so maybe I would explain the situation more clearly they didn't respond when I asked why I'm not getting any replies they just don't respond they just have bad customer service all in all and I'm very disappointed because I order from Walt daily so not...

Twice now Wolt have deluvered food cold and late. A they will do if you complain hard enough us refund food. nothing for having evening ruined and having to wait even longer to eat. on the last occasion I ordered food for Olive restaurant. Good was prepared. courier picked up. he was then directed to another pick up and delivered that before mine. I have food temperature gun and took oucture if temperature if food on delivery. it was 33 degrees. who do we complain to about food safely in Malta. Have reordered through Bolt who are more reliable. the support worker lied about extra delivery. not fault if courier rider. he was abused as was I by a company Wolt that places prifitt above the health of its customers. The support reos name was Olga from Greece??? Truly appalling service. only use wolt as...