Cinépolis Plaza Río — Local services in Baja California

On a recent trip to Tijuana we decided to take our son who is four to see Cars 3. This was his first time in a real movie theater. Since we don't speak Spanish we wanted to see the movie in English. The normal Cinepolis was not showing the movie in English so I found that VIP Cinepolis was showing in English with Spanish subtitles. First we tried buying our tickets online but for some reason the purchase would not go through.

When we got to the theater we went to the counter to buy our tickets. Through my very bad Spanish we were able to purchase our tickets. We purchased two adult tickets and one child for $23. You can't beat that.

The theater was wonderful! The seats are basically paired in sets of two. The seats are large leather reclining seats Each set has a side table with the a swivel tray and cup holder. There is then a partition between the seats that can be lifted. Since there were three of us my son and I sat together and my husband on the other side of him. Even though there was a table between my husband and son it wasn't overly large so it felt as though we were seated together, it just made it a little more difficult to share the popcorn. There were waiters who come to take your food and drink orders. We bought two very large drinks and a large popcorn for about $8. You can't even get the popcorn for that price in San Diego. The only downside to the waiter service is that most of them did not speak English and had no patience trying to listen to our broken Spanish. Before the movie began it was easier since you could use the menu and point to a picture but once the movie was on and it was dark in the theater you could not do this and it was hard to order.

The movie experience at this theater was wonderful and we would definitely come back again. You really can't beat the price and the comfort of this theater. It was also a great theater to bring my son for his first time in a theater because he was able to be very comfortable and since everyone is spaced our a little more his talking from time to time didn't...

My husband and I live in tijuana Mexico now for about 8 years now and we go to the movies often but I really dislike the ticket service staff this young lady seems to never be helpful with questions regarding a movie show her standoffish attitude is rude and not helpful at all I went to see the working man i did see it on the screen so I asked about it, and she had no clue i got on my phone and showed her the movie time and she stated, it wasn't at that theater. I said, look, yes, it is. It says it here. She said it was wrong and for me to go on the app. I then walked away, not satisfied with her answer because of the past experiences with her. So I asked a young man, that also works there. And he took his time to look up the movie and found it. It was just in Spanish. How is it that someone who works at?The ticket booth has no clue this is not the first time we experienced this with her but all she's interested in is being on her phone. Next time I'm there, I'm going to get her name and complain....

Where to begin.. normally I only leave good reviews but this one needs a wake up call. The servers sucked. Yes I said sucked. 3 times i didn't get my full order. 2 servers ignored my request. I though maybe it was the tip but I gave 20%. Isabela is the only server who actually did what I asked. The fries were cold. The burger was dry. The beer was the only thing they got right. I had to go to the front to ask for more because the service call didn't work. The seats were not as plush nor did they close easily. The big mug beers didn't fit in the seat cup holders. Overall Isabela gets a 5 out 5 .. everyone else.. 1 out 5. For my first experience. I would say hell no. I'm going to try again next week. Maybe they'll get a clue. Sorry folks for the rant but be prepared to not enjoy if you plan to order food. The movie was good. The sound quality was good and the wait for tickets was super short. So that's where the 1...