Banco BBVA — Local services in Mexico City

Was robbed at this bank, not with a gun to my head but they did close my account and did not refund my money. After a few months of having the account opened my account was frozen. I went 4 times to the branch to try and solve the matter. They said they had to verify my personal information, after this my account was closed but I was not given a reason why. Now I need to try to get my money back but not sure how…avoid BBVA especially if...

They told me that they cannot open any bank accounts today that I should go to a different location! They said there is an “incidencia” and the “systema no funciona bien.” As an American I can say that this is insane! What bank would not do everything it could possibly do to allow someone to open a new account! Ludacris!...

Nunca he visto semejantes incompetentes. Vine a abrir una cuenta bancaria. Me dijeron que no podía abrir una cuenta hoy porque sólo lo hacen hasta las 12 PM. Pregunté la hora y eran las 11:45 AM ¡¡¡¡¡Lo último que quieren es trabajar !!!!! Así que me dijeron que volviera otro día. Me fui, jurando no volver a entrar en una sucursal de este banco mediocre. El peor banco que he visto en mi vida. Ridículo. En otro banco, tardé 10 minutos en abrir esta cuenta (recepción y servicio inmediato) y su servicio de apertura de cuentas bancarias para extranjeros está abierto todo el día de 8.30 a 16.00 horas. ¡¡¡¡¡¡¡(Gracias Banorte) Vergüenza...