Greengrass — Local services in Mexico City

Ordered a salad with lots of delicious ingredients. Cheese wasn’t one of them. Seems that while they’re making other salads they’ll inadvertently get cheese on your salad. I get really sick even from a very small amount of cheese.

I point out to the server that’s there’s visible cheese all through the salad. I’ll never understand why the server seems to have an attitude when you nicely point out they’ve made a mistake. Based on previous experience my wife asks them to box that salad up and bring us another one jus like it sans the cheese.

Mind you we still haven’t been served our drinks and my wife is sitting there with a delicious looking salad with no fork to eat it with. So we’re now having to ask for basic service as well.

15-20 minutes later still no new salad. Manager finally shows up and appears to have a little attitude. Brings a plastic to go box as opposed to the nice salad plate from the original and tells me this is not the original but a new salad. I left it there on the table knowing that the odds of it not having a big phlegm in it are small. I chose not to suffer the situations and just left it there. No longer had an appetite.

Terrible service initially and then total failure to try and correct the situation.

Weak management or...

I ordered two salads from this place via UberEats. One was the Caesar (excellent) and the other was a build-my-own. Portions are large so you can easily have one salad x2 days. As others have commented, some pricing is a little exorbitant but their salads are very fresh, tasty and their dijon dressing is NEXT LEVEL. Try it! I swear you can't have enough. I like the order comes with bread and a drink (agua fresca is the way to go! All natural, light, not overly sweet). I ordered the Maracuya-Hierbabuena (name?) it was delish!!

I also picked the Lemon-Chai drink for my second salad/combo (thinking it was a type-o because a very comment agua fresca here is lemon-CHIA--as in chia seed--and I love it!). No...it was chai (as in chai tea) and it was GROSS! Do not order this drink. However, the Maracuya was amazing!!

I will definitely come back here and I love that they thinly slice everything like carrots, beets and purple cabbage. Means it is easy to eat and easy to mix with the rest of the ingredients. I agree w/another reviewer here, the falafel was very dry...you...

I enjoyed my salad enough, although the fried tofu was not fried. This place is akin to Panera in the US, but a little worse. The corn soup was absolutely terrible and unfortunately when I asked to swap it for another I was told I would have to pay for two soups. I imagine this is a corporate rule, but the utter disaster was that they agreed to swap it, took my soup away, and only then informed me of the policy. After I protested, “Why would you take away a soup you are making me pay for” they gave me a to go soup to give to someone else.

My husband disliked both his soup and salad. We...