Jumbo — Local services in Maastricht

Dear Shop Manager,

I am writing to express my disappointment and frustration with the recent encounter I had with one of your security personnel at Jumbo. During my visit on April 20th, I experienced extremely rude and unprofessional behavior from one of your security staff members.

Upon exiting the premises, I was stopped by the security guard, whose demeanor was notably unwelcoming. When I approached him with a question regarding why I was stopped, his response was dismissive and curt. Not only did he fail to answer, but his tone and mannerisms were outright disrespectful.

As a customer, I believe that such behavior is unacceptable and reflects poorly on your establishment. A key aspect of providing exceptional service involves ensuring that customers feel valued and respected at all times. Unfortunately, my experience with your security personnel left me feeling unwelcome and deterred from returning to your shop in the future.

I understand the importance of security measures within retail environments, but professionalism and courtesy should never be compromised. It is imperative that all members of your staff, including security personnel, uphold the highest standards of customer service.

I kindly request that you address this matter promptly and take appropriate action to ensure that similar incidents do not occur in the future. Customers should feel safe and respected when patronizing your establishment, and it is essential that your staff reflects these values.

Thank you for your attention to this issue. I trust that you will take the necessary steps to address my concerns and maintain the reputation of your shop as a welcoming and customer-oriented...

I am an Iranian living in Germany. Today I was in Maastricht whole day and a-bit tired of walking all the day, then on the way back to Germany we decided to do some shopping in Jumbo Supermarket, inside the supermarket I open a water bottle and drink from it, I was with family and a bit distracted during shopping and I forgot to pay for the bottle, because I left it somewhere around, we pay for every things and I was looking at flowers because I thought to buy some flowers too. Suddenly to young and impolite person comes and accuse me that we gave you an “honest chance” to pay but you didn’t. They talked a-lot about that you are a robber and we want to call the police. First,of all when you saw that I left the bottle why you simply didn’t tell me that? You are police or your function is helping the customers? Second, such a impolite behavior by insisting you wanted to steal and we stop it, why should I pay more than 20 Euro for some stuff and then skip a 50 cent bottle? And why should I do that when I was with my whole family? Third, explaining this behavior by saying we had robbers, this is your job you must learn it, not consider all the people as a suspicious to committed a crime, Fourth, main problem is hiring untrained people which is the Company mistake, All and all I don’t recommend this shop at all, They could destroy...

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