Ken's Mart Asian Supermarket — Local services in Christchurch

I come here a bit to buy kimchi. They didn't have the usual one I buy so I grabbed another one and didn't realize it was vegan. I thought it tasted off, so took it straight back and kindly spoke to the owner I think he is? He pointed out that it is vegan and does taste different compared to the non vegan. He was so understanding and didn't hesitate to refund my money. Thank you SO much for your patience, understanding and kindness. You and your staff are always SO friendly, kind and helpful. It definitely does not go unoticed. Thank you so much again. I'll see you again soon 🙂

I also got a lil gift of seaweed snack with my purchase. Much...

Writing this review on behalf of my elderly mom who placed an online order for noodles on July 5th and heard nothing from Kensmart for weeks. On July 17th, I emailed them asking for an update — and as of today (July 22nd) I still haven’t received any response at all.

It’s incredibly frustrating to spend money on a product, then be completely ignored when following up. At this point I have no idea if our order will ever arrive, and the lack of communication is pretty appalling.

I can’t recommend ordering from here if this is how they treat their customers. I hope someone from the business sees this and decides to actually...

Title: Completely Incompetent – Avoid This Store

I called the number listed online—no answer. Turns out, it’s not even connected to the store. I drove all the way across town to check stock, only to find nothing available, despite the website claiming otherwise. The Asian guy who owns the place didn’t care at all when I raised the issue. I do care—and here’s a review for the public, mate. It’s embarrassing that a business can get the basics so wrong: misleading online stock, unresponsive phone lines, and zero customer care. Total waste of time. Avoid this place unless you enjoy being ignored...