Intercity Te Anau stop — Local services in Fiordland Community

Wish I could give them 0 stars,

Had a booking two weeks in advance that was cancelled just over 24hrs before my bus. I’m saying 24hrs but that’s only because my bus was at 5:30pm and they cancelled 3:30pm the day before - it’s more like less than 24hrs before most other options for travel. This bus was to get me to the airport to catch my flight home to Canada. Called them to try and figure it out, they wouldn’t tell me why the bus was cancelled, they didn’t seem to care that there were almost 0 other options for me to make it back to the airport, and they couldn’t put me in contact with any of the bus companies that they hire from. I eventually spoke to someone who told me that even if I did contact the bus companies I would just be calling the same call center, even though I was told that the bus company were the ones who cancelled which doesn’t make any sense. The only other available option is a bus 40$ more expensive per person (we are 2) and they wouldn’t provide any extra compensation even though they are clearly not paying a bus driver or bus company for that day.

They didn’t even have any recommendations or options for other possible busses, like at least be ready to help people find another way if you’re going to cancel their bus on such short notice

Very disappointing service, not very pleasant to deal with, and extremely inconsiderate.

Book first with any other...

I hate to do this but this was unacceptable, texting and driving while being in charge of a full bus of passengers from Te Anau to Queenstown. This was so dangerous. Our bus driver did this serval times, and sometimes would place his phone down on the right and keep turning to it. He crossed the street lines several times while doing this. Just...

If there were 0 stars or minus stars intercity would have earned themfor: a miserable booking system, largely dysfunctional for Busdrivers that don't know that u r on their bus. a very poor...