Moore Wilson's Wellington — Local services in North Island

Last night I went in to this store wanting a grab 6 small boxes. As they have boxes sitting right by the checkouts for customers to grab at their own will, I thought I would have no trouble. Granted, this was 5 minutes before they closed, however, the way I was treated was extremely upsetting and unprovoked. Even though I live 1 minute away from the store and regularly buy things from the store, I will not be returning after this experience.

I went first to the fresh food part, the security mentioned there was only 5 minutes left to which I replied, "Thanks, I was just wanting to grab some boxes," he then recommended that I went to the grocery section as they have more boxes. Upon entering the grocery section I was again reminded the store is due to close in 5 minutes by the man who looked like he was in charge, to which I mentioned I was just going to grab some boxes and leave. The man seemed a bit stressed or anxious to leave, which I understand, however his reply was what upset me the most "The boxes are for our trade customers only, there is not enough for you to take any," this is despite the pile of literally hundreds of small boxes behind the checkouts. I also work at a supermarket and know that supermarkets go through dozens of boxes a day - I was not asking for any favours, they didn't even have to lift a finger as the boxes are where customers can pick them up. I was shocked at the lack of customer service presented by this man who looked like he was in charge.

I left without a fuss and got some boxes from New World down the street, who were more than happy to lend me some boxes (despite them not even keeping boxes aside specially for customers).

Living right behind Moore Wilsons, I am a 2 minute walk away. My flatmates and myself quite often go there there, to the extent that my flatmate is even a gold member of Moore Wilsons. This kind of service in this day in age is unacceptable; your manager in the grocery section on Sunday the 26th June needs customer service training.

I have never had any issues with your store before this day (although the lines at checkout are sometimes quite long), the checkout operators are normally friendly and helpful. Perhaps it was because I wasn't buying anything that the man was rude, however I hope no one else has to experience feeling unwelcome at your store like I...

Is Moore Wilson's the best shop in the world? I like to imagine so. Many years back when my son was a sprite the upstairs toy section saw him through those developmental stages - Thomas the Tank Engine, Lego, water weaponry assorted. My kitchen, if not festooned is certainly adorned with cookware and contraptions from the hospitality section, my arteries have been seriously imperilled by the extraordinary cheese selection in both the cash and carry (1.25 kg block of Swiss style cheese anybody?), and Moore Wilson's Fresh. MWF has supported my - however unconvincing - feinschmecking affectations, and then there's the wine and spirits corner where a tiny Falstaff-ian homunculus always threatens to burst from my chest in happy carousing at the sight of those serried racks of libations. The staff are invariably kindly and welcoming,I still recall during those early visits years back with my young son, him being invited to put his name down for a job there once he was of age. In the event he chose other employment but the feeling of being invited to be part of, if not a family, certainly a community remains. Definitely a place to...

Like that they support kiwi food companies but need to do better on the organic front. They need to be a leader in this area otherwise i shop at commonsense up the road. Next to zero organic spices, dried herbs, dried fruit and organic natural nuts (all their dried fruit laden with nasty high omega 6 sunflower oil which is not necessary and makes the fruit go rancid very quickly). Very few options for alternative organic flours... there is so many available now .... green banana, pumpkin, sorghum, millet, tapicoa etc etc. If Moores demands more organic it brings the price of organics down in this part of the world -we need to remove the pesticides/chemical fertilisers from our soils for the planet to survive its that simple. I asked your fresh bread person if they had any organic fresh bread and she said she did not know if you had any apart from one two packaged brands. Local producers can only afford to grow organic if they know there is a demand which brings the prices down for organics so everyone can afford organic food which makes it more affordable for everyone to buy and so becomes the norm. Be a leader...