NZ Muscle Constellation Dr — Local services in Upper Harbour

The pre-workout we purchased in-store for full price was about to expire in 2 weeks, so we contacted the store. The guy who sold it to us was understanding, and he apologized. We understand things like these happen. I took it in to see if they were able to replace it. A different guy was there today, and he offered to replace it with the new one they had on their shelves. I am glad he was able to replace it. Afterwards, he told me that we should've asked for a receipt and that we shouldn't have opened the container (1 scoop only, partner tasted it before I did my check, and I randomly did the check since I was checking my one) - I agree that we should have been more careful, but he came off a bit rude and there were no apologies or acknowledgement that they shouldn't have had those on the shelves. I wasted my own fuel and time to correct something that was not our fault, and our health and safety should come first. I don't think we will be coming back to NZ muscle...

First time buying from NZ Muscle as for whatever reason the protein I always get online which is around 40nzd cheaper with free shipping was 20nzd more than NZ Muscle since they had a sale. Package came at the right time but I had the wrong item. Numerous calls to their 0800 number and nobody answered. Emailed support but didnt get a response straight away so tried calling support number and constellation store to ask for how the process works, no answer. Tried Takapuna who answered and said just bring it in for replacement which I did and was easily done by the nice guy in Constellation Dr. Will try again when you have a sale but you need to make sure that someone answers your...

My disappointment regarding an order I placed online on Thursday for a protein. As of Wednesday, nearly a full week later, I have yet to receive the order, any shipping confirmation, or even a tracking number. This delay is especially frustrating given the expectation of prompt delivery, possibly even overnight shipping, as advertised. Unfortunately, my experience has been far from what was promised. I no longer trust any claims of expedited shipping based on this order. To make matters worse, I have received no updates or assistance from your customer service team despite the delay. This lack of communication and accountability reflects extremely...