Chefshop — Local services in Waitematā

I had an unpleasant shopping experience at the Chefs shop in Newmarket today. I purchased a magnetic digital timer. When I got back to the car and looked more closely at what I had purchased I realised it had a max timing limit of 90 minutes. This would not be convenient so I went back to ask for a refund. They told me this was not possible as there was nothing wrong with the product but they would give me a store credit. After a couple of calls I discovered they are correct and have the right to do so. I have be a customer of the previous owner of this business since 1990 and was more than a little dissapointed with their store policy. I have never had this type of experience before in NZ when returning a product for similar reason and wanted to advise other customers considering shopping this business to beware.

Ian...

We bought this croc’s around 5 days ago for $99, when we bought this we checked the size it was fit enough and perfect, but after 3 days my wife worn it for 3-4 hours and then she realised that her fingers starts paining and feels like shoes is not actually perfect in size, so we went to shop to replace for bigger souse they actually declined because shoes was worn for 3-4 hours, we couldn’t get it actually there point if you don’t wear it how u will know the problem of shoes, we are actually totally disappointed with this. But staff was polite and they declined it polite way that’s not a issue, actually issue is their replacement policy,

Because we didn’t asked for refund we asked for 1 size bigger, and if you see shoes is still brand new condition.

Now can’t use this brand new shoes and will be sitting at home...

We ordered a Cuisinart air fryer oven from the Chef Shop. It was faulty after only a few weeks of use. It is something that you simply don't think about when ordering online, but the Chef Shop have made the return process as easy as possible. When the oven was confirmed as faulty they offered us the option of a replacement or a refund. In the days where most companies we deal with offer no after sales service and care little about quality, this is awesome. The worst experience we've had is with our house designer who simply doesn't allow Google reviews. Good on them. In spite of the faulty product we can only give you a 5* review and...