Horrible experience renting from this company. Communication was unclear.
Unexpected charges like the PayPal fee. Then they told me that we could handle it through their credit card terminal. I said okay. During the day of delivery I called to check on the cars time of arrival. They said I did not make the PayPal payment and therefore could not deliver the car. I made the payment anyway because we would have been stuck without a car.
Upon return, I waited two and a half hours for pick up. Their cut off time is 11:00pm. You will be charged an extra day if they have not picked up the car. As they inspected the car one of the guys tried to point out a scratch. After further review and deliberation the other attendant said it was okay. Before they drove away, they could not provide a receipt detailing the car was is the same condition as when I received it. Luckily I took a picture of the receipt instead. This was important because what if their driver got into an accident after they picked up the car? They also hold a security bond to 16000 pesos for 2-3 days. Anything can happen to that car after before you get your deposit back.
Given the opportunity this company could easily scam you. They are also known as Venue Manila Car Transport Services.
I hope they examine their practices. I would not rent from them again....
Read moreI do not recommend dealing with them as they are liars and fraudsters. I rented a car from them for 5 days and paid the car rental in advance PHP 24,542.10. Then they took a Security deposit of PHP 30,000.00 in cash. At the end of the lease period, the car was washed and prepared to return for them. And I told them give me the insurance amount, I am traveling to my country, Saudi Arabia, and I need money, they told me that the reinsurance needs two or three days, and we agreed on that. Then I traveled to my country and I used to communicate with them on the phone and on whatsapp and they did not answer. Then I contacted them on the email and after 8 days they replied to me and said that they will not return the full amount of Security deposit insurance . And they took 15,600.00 PHP under the pretext of washing the car and filling diesel and other things that we did not agree on and I did not understand what it is like a credit card. And they gave me back 14,400.00 PHP. They are exploiters and crooks. They exploit foreigners, as well as Filipinos. I advise everyone not to deal with them, they are a gang of fraud. Fully confident that they will not refund you the security deposit that you will pay as it is, but they will deduct a large amount.Scammers and fraud I’m so...
Read moreA real shame!!!
Worst experience renting a car with this crew of people who lie and don’t show their true faces.
The guy on the phone says A but then it is B. Impossible to trust, every single thing should be written to deal with them.
The guy came one hour late to pick up the car and did not even apologised.
They took money from my security deposit even if the guy who picked the car up said everything was fine.
Additionally the car was maintained badly, water came inside and a pond was formed behind the passenger seat every time it rained.
But, what I hated the most is the hard face of the guy who come to show me the car and the other one who come to pick it up. When they want, they mix English and Tagalog pretending, but behind, they do whatever they want and don’t give back the money!
They took 1000 php to wash the car even if I had already washed it. Nice excuse! There is a God my friend…
Useless, Poor and with a hard face
Una y no más...
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