Glow Haven Aesthetics & Wellness - Jem — Local services in Jurong East

This salon is my go to one-stop shop for my beauty needs for the past 6 years. The salon is clean and has a nice, welcoming ambience. This review is long overdue and I want to express my thanks for the continued good services of the therapists & stylists. Celyn, has been managing my facial and eye brow services and does not fail to make me look and feel good. She is experienced, patient and attentive to my needs; considerate and never pushy when promoting packages. During my recent visit, Sunny did my facial and am impressed by her expertise as well. I felt comfortable and satisfied with the new treatment which was recommended. The nail stylists are friendly and accomodating and makes you feel pampered. Their skills give you confidence knowing that your nails will always turn out groomed and polished. Yiko is gentle and careful when filing or shaping my nails. She shows her thoughtful side when she gives useful advice for my weak nails. Joanne is always cheerful and I like how she puts me at ease while working on my nails. Rachel is very proficient with her nail art techniques when she attended to me previously. Had my 2nd eyelash extensions done by Rachel as well. So pleased how they turned out again. She is patient, meticulous and understands my requirements well. Not forgetting Kathy and Sandy's touches during my past appointments too. Overall, am satisfied with the team's efforts. Kudos...

Shara from Jem outlet good in facial, massage and lashes. Do look for her if you are interested.she doesn’t force people to take package when I didn’t want to.

However I wish Avone management will stop their other staffs from hard selling products. When doing facial, staffs will interrupt the facial, facial is suppose to be relaxing, end up very stress. I sleep halfway, this staff came in and start insulting my brows. The staff came in comment on ur eyebrows,and then say want to help you draw ur brows, say brows too thin. I got pissed off n told her I don’t want to draw anymore just stop. And the staffs like to keep hard selling packages to you all the time, repeat and repeat when you CLEARLY say NO. It’s very irritating. I just signed a package and not sure if I will sign again once finished cuz it’s very annoying when doing facial halfway, others come in to hard sell things to u. When paying $ time, manager also try hard sell. Avone management, pls stop ur staffs doing these. If people interested, people will ask, or ask ur staff say one time is enough, no need to keep pushing n repeating. Very very intimidating and annoying. It pisses people off. U don’t get to retain customers if...

Yiko is especially considerate and conscientious in her customer service and technique for lash lift. She is confident in what she needs to do based on the customer and does not do the unnecessary. She is also very clear to let me know what she is going to do and how long I have to wait. She also practices good cleanliness in helping clean my lashes and surrounding skin after the lift. Unlike the other beauticians, she also does not try to hard sell every single time I go for an appointment though it is ok that she recommends certain services that are more relevant to you. For example, she asked if I wanted to try a lash tint and explained the potential benefits. After trying and I found little visible results for myself, she did not try to push further at my next appointments. It would be great if the company trained their beauticians similarly. Thank you...