Genki Sushi Westgate — Restaurant in Jurong East

Good food, though a little on the pricier side. With these prices, you'd expect the quality to be good. Food presentation: The food served to us was presented in a manner that makes you question whether this is really from such a reputable restaurant (i.e salmon falling off the sushi rice, sushi rice falling apart when picked up with chopsticks/before it is even picked up). These happened for most of our visits. We visit on weekdays off peak hour (+-1pm), so it's not like they were busy or anything. Sitting at the first table, nearest to the kitchen, I could even hear the staff members chatting away. The standard really dropped a lot these days. Guess the hype is still there, but the decreasing quality really makes me think twice before dining here. If only the higher management could take a bit of time to do a QC and improve on the presentation of their food, if they want to retain their customers.

Food selection: I love that they release seasonal items that are pretty unique, to keep things fresh.

Seating: Do note that the staff members will chase you out if you overstay at the table during peak hours, they will inform you and they will ask if they can clear the table, etc (basically indirect ways of asking you to leave). On the brighter side, there was once when we visited on a weekday off peak hour, and we requested for the booth seat for the two of us, and they allowed us to take the seat.

Queue: The queue to dine here is always ridiculous during peak hours. Best to come on weekdays and avoid lunch/dinner times.

Staff members: during one of our visits, we asked this young male teenager who looked to be in his late teens for an empty cup to fill it up with hot water as my mum was shivering from the cold from the AC. The first time I tried to get his attention, he pretended that he didn't see me. After successfully getting a chance to speak to him, he told us that the empty cup was not available. Right after that, I asked another staff member and was handed the cup immediately. Other than this particular staff member, the rest were quite alright.

Environment: the space for one to walk from one aisle to the next is already relatively small, but they just had to leave the dish cart there, which is a turn off as not everyone is comfortable with coming into contact with the cart. They had a recent upgrade of the sofa at the booth seats, which is good as the comfort level really affects the...

HORRIBLE SERVICE.

Firstly the receipt printer for the q did not print receipt. I accidentally took another receipt as people just throw their receipt there, only to find out awhile later that it wasnt mine. Told the aunty manning the Q and she did not give a shit. Just told us go outside and wait.

When we finally got a table, I was shocked by food quality. Ramen soup was so little that it didnt even cover the noodle (less than half bowl was soup). Teriyaki chicken don had only 1 slice of meat. (usual mini don 1 slice, normal don 2 slices) Maze soba was so salty. Ordered also the salmon set fkr lunch off peak. Most of the aburi sushi, the rice was burnt and falling apart.

Service. Made up of a few staff. The rude aunty and 2 other male crew. Attitude was nonchalent. Always hard to find staff around the Front of house. Had to ask few time for water. Shows severe lack in training.

Hygiene. Can be improved. I kept hearing squeaking sound at the conveyor belt. Was seated at extreme front. Not sure if there was something crawling inside or not? Floor was dirty. Conveyor train should be cleaned and sanitised.

I find that every-time this outlet always have issue. Especially in terms of severe lack in service quality and food portion serving. Last time round was lack of mentai sauce. Now is soup and meat. Next time just serve the empty bowl la. Management have to loon into this. So unfortunate that this outlet had...

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