Mediclinic Bloemfontein Hospital & Day Clinic — Local services in Westdene

Our mother was admitted on Wednesday 20 August. During her stay, she had to be treated on 3 halls ( levels) and this was our experience from beginning to start :

Started off in basement level, hall N. This level, all it's nurses, carers, cleaners were excellent. They were passionate, helpful, friendly, and competent. They, on many accasions went out of their way. In particular Mr Radebele and Rachel. Angels in that ward. During this time my mom was still very shocked, nervous, afraid, anxious - but they cared for her so well and with compassion.

Then, moved to ICU my mom was in ward S. On arrival we had one terrible, extremely unprofessional experience from one of the nurses. My mom asked, out of fear : how long will I have to be here in ICU, and the nurse laughed at her and responded : a very long time. Totally unacceptable. The overall experience here was neutral, efficient, nothing to complain about, expect that rude, unprofessional and bash nurse.

Then our mother was moved to ward E. Bed 27. This ward should not be called a ward in a hospital. Utter lazy, complacent, rude, ignorant people working in this ward. All of them. Day and night shift. Can clearly see the lack of management here. My mom has no confidence to ring a bell, they don't wash my mom, my sister's have been up and down the halls many days following up and asking for my mother catheter to be removed after doctor said it should be, up and down looking for people to wash my mom as she is not allowed to bath as yet, up and down constantly running behind the staff to ask the most basic things and they are nowhere to be seen.

My one sister spoke to manager there, not interested to help. Addressed the 2 day non bathing issues with 2 nurses or carers, where the one literally turned her back on my sister and walked away.

Then, to top all of this, the night shift team went as a group into my mom's room and confronted her about hearing of our complaints and wanted to know why we did this. Talk about intimidating a 70 year old traumatized and extremely sick patient!!!!!

The physio on my mom's case is amazing. Dr Pienaar is legit. Dr Ashmal. Wow. Ward N - driven by love for people as Jesus loves people. Can see the management and leadership on this ward.

That ward E and ALL its nurses is a disgrace for your establishment.

I have names, dates, info not able to share on this review, but can share all detailed info on request.

I am aware that other people in the hospital, and people I know in Bfn are familiar with the poor performance in ward E. So it's not only us. I am saddened that my mother had to end up...

Our journey started in ICU on 31st of August when our Mommy was rushed in. Not knowing where this Parth will lead us. We are so greatful for the amazing service and dedication of Dr Frieda Pienaar, Dr Katchovska and staff of ICU ward Q. Dr Pienaar and Dr Katchovska we can not thank you enough for the professional and efficient way you treated our Mommy. You are forsure the best doctors and highly recommended.

To our angels Karen Nel (dietitian) not only where you phenomenal with make sure Mommy get the correct food to nurse her back to health, but did you touch our hearts with your compassion and love. Your prayers helped all of us to ease the burden.

To SR Zan Swanepoel and Kaybee Nkuta for your remarkable way the two of you cared and nurse my Mommy. The words of comfort and encouragement. Mommy was pampered everyday. Hair washed, bed washed, lotioned and cared for like no other. These ladies are amazing and such an asset for the hospital.

A big shoutout to these wonderful angels of Basement ward N, Jacqui Mokoena, Mapula Legodi, Francinah Mokomo and Tumi Skomolo. Today our Mommy was moved to your ward and met by this wonderful ladies. The beautiful way they spoke and treat my Mommy and all the elderly ladies in this ward speaks of love, campassion and care. They are certainly here because they have a passion for their jobs. Thank you angels for letting us feel at ease with our loved ones, knowing they are safe, cared and loved for. Jacqui and Mapula you guys really stood out and are such humble ladies, soft spoken and situation aware. Acted quick when you saw one patient not looking well and treated her accordingly....

My child was born on the 12th of March at 30weeks premature. He has a lung condition that needs the Synagis injection. The Synagis has been approved on the 19th March on file at the hospital with its confirmation letter and authorization number from the Medical Aid. It is been approved for 3 months only. Today the 2nd of April he stil has not received any injection. And how conveniently it is a public holiday he wil only get is injection by Tuesday 6 April. The only realise this 1st of April. He could have been released today. He has been here 3 weeks and is healthy just need the injection. We are from Kathu Northern Cape. It costs us to stay in Bloemfontein R500 per night we have to eat as well. I must work and provide for my family now my leave is depleted completely with thought I would have had enough. I can not enjoy have my first child in my own house. It cost us R2000 to travel a return trip from Kathu to Bloemfontein each time. I do not have a lot money I do not know how am I going to pay for my accommodation and how am I going to get back home. Are the Hospital going to help me in this regard? I am suffering under your mistakes and or decisions. From the first day we came in red lights was flashing. Everytime we have this excitement that he will released today as we go with expectations of the doctors and staff. I need to know when I must go and work what must I do I am losing alot. I don't even feel like a father. Nothing is explained. I must just pay but how wil this end up for us. The medical aid and I have unnecessary large expenses that could and can be avoided. Appologies does not put bread...