HiperDino Puerto de la Cruz — Local services in Puerto de la Cruz

I wanted to rate the online shopping experience. Almost every time there’s an item they don’t have available, and only sometimes they will call you to ask if you want a replacement or just take it off the list. Mid last year I ordered a whole fresh chicken and it came with a foul smell. I called customer service twice but they said without a QR code or receipt they don’t accept returns. Another time the burger patties had some mold already forming on the sides. That’s when I stopped ordering fresh meat online.

Today my order consisted of a whole bunch of stuff I didn’t ask for. A bunch of dessert flans & those sweet yogurts in place of Pastoret kefir, Greek yogurt, one lactose free heavy cream and 2 blocks of butter.

Was I supposed to haul all that stuff back to the store? They’re just going to ask for a QR code or a physical receipt again, neither of which they provide when you shop online. I would’ve, but since I have a baby and I’ve been sick these past few days, I decided against it.

In the end I was charged 11€ more for a bunch of stuff I never otherwise buy. They should’ve just taken the items they didn’t have off my order instead of replacing them with what they thought...

A large supermarket, a large selection of products, prices are quite reasonable, but there is one very big drawback - the sellers constantly cheat you at the checkout. Very often the prices on the shelf differ from the price they give you on your receipt; vegetables and fruits that are sold by weight or on special offer very often turn out to be more expensive at the checkout than they were on the price tag. And from the comments people left here earlier, I see that this state of affairs in this network has been going on for many years, and management turns a...

Ayer fuimos a comprar unas cervezas y tabaco y cuando estábamos en la cola para pagar,resulta que delante nuestra habia un señor con una cervezas y delante de él dos empleadas pagando sus comprás y cuál fue nuestra sorpresa que cuando el Sr fue a pasar la compra no le dejaron pasar las cervezas porque eran las 22.02 y a nosotros tampoco claro está que también llevamos 4 cervezas que nos costó encontrar el supermercado después de estar 20 minutos caminando desde el hotel,lo que me parece mal de esto es que debería pasar primero la compra a los clientes ya que ella misma vio que el Sr y yo teníamos bebidas alcohólicas en la mano y ella preguntando si alguien queria tabaco al cual yo le dije que yo y que cogí una cagetilla de tabaco sabiendo que después de las 22.00 no puede vender este tipo de producto, atiende primero a los clientes y luego a los empleados porque se fueron 2 clientes sin nada la cajera no tuvo ese detalle de pasar primero a los clientes y luego a los empleados ya que estaban cerrando y luego le podia pasar la compra a ellos...