Leroy Merlin La Laguna — Local services in San Cristóbal de La Laguna

I visited this store on Monday and had a very bad experience. There were a lot of people and the staff were not helpful at all . I asked if someone could help me move a 180cm shoe rack for 20 shoes which was very heavy to which they gave me a ticket which said I was no 89 . No one was willing to help me put in a trolley . In the end my mother and I put the heavy package in the trolley then had to go the self service cashier till to pay . I needed help again to get the scanning code as it was on top of the package ... so a male assistant came and moved the package so I could scan it . I asked if they would help me put this heavy package in the car and they refused flatly . I was in the store for 1.5 hrs trying to get help but no one wanted to help . When I got to my car I asked a kind man in the car park to help load the heavy package which he did . I felt in this store their were horrible rude people and in times like this when we actually ventured out these people should have been more courteous and helpful . I will never come...

The place is ups and downs. Today it was very calm with few people shopping so the attention was much better then usual. What upsets me is that I bought an alarm pack 2 weeks ago and apparently it was second hand. I bought this pack plastic sealed but when I tried to install it the cam and CubeOne box was already programmed on another account and ip address. I had to contact the supplier by mail and have them reset cam and box to be able to install them on my ip. Finally after 2 weeks I have the alarm...

I wanted to purchase a Kärcher sparepart Db120 which was officially shown to be available at the store. Once there, I found out that this part was evidently old and used. The salesman representing the Kärcher section said that this was the only part available - take it or leave it. Orherwise I could always order a new part - to wait 30 days… Turned around and showed utmost disinterest. Obviously Leroy Merlin has no competition here and can afford...