IKEA Tenerife Sur — Local services in San Miguel de Abona

Worst customer service that I have experienced in my life! I have always loved IKEA until I moved to Tenerife! Probably the worst IKEA in the world. It is so unorganized. I am always ordering online when I choose the delivery service. IKEA never call me to organize the transportation. I have to call. The waiting time on the phone is about 30min-50min. When they answer, it takes such a long time to find and give me the information needed. Sometimes they hang up "accidentally," and I have to call again and wait 30 minutes. When you order transportation service, you have to wait for their call. Then give your credit card information to a person on the phone. Which I think is unsecured and old fashioned. In Agust, I ordered a product online. I waited 1 week for my email and SMS to go and can get my product. I got tired of waiting and went to the store. When I came to the store, I only received half of the products I ordered. They told me to come again in two days. Two days later, they said that the product I ordered was sold out, and I could not receive my product. They told me to wait 3 weeks until it arrived. Long story short, after many trips to IKEA telling me that the product was coming. I got my product 3 months later. The staff has no clear information.

These are just two bad customer experiences from IKEA out of 20 other experiences that I have! I love their product, but this customer service is just disrespectful to the customers. I can not trust ordering and picking up because there are always problems and I can not even trust having my order delivered. This is from Ikea in the south of Tenerife

IKEA in Laguna is as bad. IKEA is supposed to be easy and quick. In IKEA in the north, you often have to wait in line to buy the bigger products. Then you go to the next line to the cashier to buy the small products. Then you go and wait in line to pick up the big product you bought. My average time I waste in IKEA is 3-5 hours. Each trip.

The only reason for the 1-star review is because the products are great, and two employees in the south are always helpful. Their name is Veronika and Beatriz. Veronika should be a store manager. She is always ready to find a solution and...

The kitchen is of good quality and looks nice. That is why I gave 2 stars.

The service from Ikea is incredibly poor. Everything was very chaotic and absolutely unsatisfactory. I had to wait two months for the installation, which was scheduled for four days starting from 01.04.

On 27.03., in the morning, I received a call from Ikea wanting to deliver the kitchen. I told them it wasn't possible and asked them to come back on 01.04. as agreed. The old kitchen had not yet been fully removed and prepared at that time.

Ikea works with a transportation company and external installers. Unfortunately, the installers arrived on 01.04. at 9:30 in the morning and the furniture around 13:30 (after they had said it would be between 11 and 12 in the morning)... The installers were very upset about this and I tried to expedite the delivery through Ikea. This didn't work, and Ikea's response was simply that the installers should have been informed. And that the problem arose because I had changed the delivery date!!! At this point, I ask Ikea to stick to the correct facts, the delivery had been scheduled for 01.04. for two months. I was not informed that the furniture would be delivered the week before.

The installers did a great job and completed the kitchen installation the next day.

Unfortunately, since then, the cold water in my apartment has not been working. When I complained to Ikea, they told me that the installers had not touched the water pipes. This is not correct, as the water was regularly turned on and off to connect the sink and the dishwasher. Ikea now sees no need to...

IKEA PERMITIR EN TU ESPACIO ACTIVIDADES ENGAÑOSAS NO AYUDA. UNA PENA

PUBLICIDAD ENGAÑOSA - TIMO - FALSO - NO CONTRATAR

Por supuesto todo lo que expongo en detalle será denunciado y tramitado por los canales legales, para defender mis derechos. Tanto MAPFRE prestadora de servicio, como IKEA que cede espacio para contratación tienen su parte de implicación en todo esto.

Contraté el seguro de salud de mi pareja y el mío con Mapfre en un punto de Ikea a través de Ventajon.

La persona que me atendió me lo pintó todo súper bonito diciéndome que con este seguro tendría todos los servicios incluidos sin copagos (con dental también). Tras la simulación nos salía un precio mensual de 75€/mes por los 2 seguros, y nos aseguró y así figura en el contrato que firmamos, que esa cuota no iba a subir, excepto lo normal por el IPC, hasta los 65 años de edad.

Repito, en el contrato de Mapfre que yo firmé, en la página 3, hay una cláusula que dice lo siguiente: “Las tarifas fijadas en esta póliza, se han calculado en base a una oferta comercial especial hasta los 65 años de edad. A partir de los 66 años se aplicará la tarifa que corresponda en ese momento, en función de la edad y zona geográfica que la compañía tenga establecida.”

Creo que queda suficientemente claro que mi tarifa está fijada hasta los 66 años, así me lo explicó la persona que me atendió y así pude comprobarlo en esta cláusula del contrato que firmé.

En 2020, SIN PREVIO AVISO, me sube la cuota de 75€/mes a 86€/mes. Me pongo en contacto telefónico con Mapfre donde me dicen que el aumento es debido a que he utilizado mucho mi seguro…(no tengo copagos, no he estado hospitalizado no he tenido intervenciones quirúrgicas, solo he hecho las revisiones oportunas que obviamente están incluidas en mi seguro). Además me dicen que ya no se puede hacer porque se me ha pasado el plazo para anular el seguro, pese a decir que yo no había recibido absolutamente nada del aumento de cuota. Me indican que Mapfre no puede hacer nada y que tengo que ir al punto Ikea donde contraté el seguro.

Me desplazo hasta allí y la persona que me atiende me dice que ellos son solo mediadores y que no pueden hacer nada, que es Mapfre quien ha subido la cuota y que es a ellos a quien debo reclamarles y me invita a poner la reclamación allí mismo, que adjunto a continuación:

Cuya respuesta fue que no se podía hacer nada.

Aún así, me acerco a una oficina de Mapfre con el contrato, la directora de la oficina apenas me quiere atender porque dice, de malas formas, que ese seguro no es de su oficina, que eso pertenece a un colectivo (primer dato que tengo) y que ella no puede hacer nada, ni si quiera quiso revisar mi contrato ni escuchar mis dudas.

Ahora que SI me ha llegado el email con la renovación, resulta que voy a tener que pagar 117€/mes (EL DOBLE DE LO QUE EMPECÉ PAGANDO HACE 3 AÑOS). He vuelto a llamar a Mapfre y me han dicho lo mismo que anteriormente. He llamado a Ventajon, quien solicitó una revisión de mi cuota, la cual fue rechazada el mismo día.

Me siento totalmente engañado y estafado, estáis incumpliendo un CONTRATO FIRMADO, en el que en ninguna cláusula pone que yo pertenezca a un colectivo y que mi cuota subirá en función del uso del colectivo general, al revés, pone que mis tarifas son por una oferta comercial válida hasta los 66 años y no lo...