Kriplus Hypermedia — Local services in San Miguel de Abona

Original review: Horrible place. I bought a new 270€ screen that stopped working in less then 3 months. I left the screen and they said it would take up to one month to fix. I came back a week later just to check up on if they had any news. (It's hard to use a computer without a screen). The lady who i talked to was very rude and told me not to come back. Even though i just wanted to know what was happening. So very strange and bad service. I guess i just lost the money and i have to try to save up for a new screen :( I recommend you go somewhere else if you are thinking about buying electronics.)

Replay to the answer: Thanks for the answer. I have given you a extra star since you took the time to answer back and since you promise to call back. And i will review it again when/if i have my issue resolved.

I still stand by my word that the lady was angry and said: "Don´t come back here". That´s not the way to answer customers. Better answer is: "sorry, we don´t have any info, we understand your frustration".

I think that the main problem is that your return policy is bad. In most other stores i would not have to wait 30-45 business days and i could get my money back (you answered no to that request) or get a replacement screen (you answer: no). It´s understandable that your staff is not enjoying answering people when your policy is like this.

Update 6.april Still no word from Kriplus. Lowering my score to 1 star until i get my problem resolved. Ps. not having a screen in this quarantine time sucks a lot.

Final update I got a new screen from Kriplus (same model) in June when I left it for repair in February. So it was a long time without a screen. With covid and everything some delay was expected but this was a bit to long for my taste. I decided to give a final score of 3 because of the nice staff who have been helpful otherwise. While I can't recommend this place I suppose most of the time...

Lots of companies couldn learn lessons from this company.

Yes, we had a problem with a product we bought. They changed it no issues at all, took it back to the store, followed the process for repairs with the service they swapped it for a new one. No problem at all. Nice guy's to deal with, pleasant efficient . Everything you need. They have a solution...

Bought a TV from here which was sold as brand new. Minimal use and packed up 3 years later. On examination I discovered the set was over 2 years old when sold to me. They were most rude and told me they have many TVs up to 3years old. Avoid this place at all costs and go to a...