BAUHAUS Tarragona — Local services in Tarragona

My experience at Bauhaus in Tarragona has been awful. In November 2014 we bought a 6000w Honda generator for 999€. One of the reasons we chose Bauhaus is due to their promise of a 5 year guarantee.

In June of this year the generator stopped giving out any charge, so we took it in to be repaired. We were told that we would have it back in a couple of weeks and would be contacted shortly.

By the end of July after hearing nothing from Bauhaus and never getting connected to anyone who knew how to help telephonically, we went in (twice) to enquire about it. On both occasions the sales assistants at the information/help desk told us that they didn't know how to find it on their computers - or where it was, but that someone who worked in the afternoons would contact us to let us know.

Again nobody contacted us. Mid August I finally found a sales assistant who knew how to use the system. She said that the generator is at a workshop in Barcelona and hasn't been repaired. When I asked why, she said that we hadn't given consent for it to be repaired and that the condensor needs replacing.

She told us that the condensor isn't covered by the guarantee. When I pointed out that the guarantee said all parts of the electrics and motor, she said that not all branches covered the electrics, it depended on the store...

She informed us that it will cost approximately 111€ to repair. When my husband pointed out that the part cost less than 10€ and is easy to replace, so we would rather they gave the generator back, she said that firstly, we wouldn't get it back before September, as the technician is on holiday, and it is locked in his workshop and secondly, that we would need to pay approximately 80€ for the transport fees even if it is not repaired. She was in no way apologetic for the lack of service or information and seemed to quite enjoy our predicament.

We feel completely ripped off and misguided.

This whole episode has not been due to a breakdown in communications, as we speak Spanish...

Avui he anat a comprar articles per al meu projecte d'agilitat per a gossos a Bauhaus, per divertir-me amb els meus gossos i desconnectar. Per a la meva sorpresa, vaig sortir de la botiga plorant. Vaig comprar un paquet de tubs de PVC, 10, s'havien muntat tot amb un plàstic i un codi QR, etc. no em van deixar passar per la compra ràpida,, així que vaig passar pels caixes, no hi havia cap problema amb això. , també allà, el caixer va dir que havia d'esperar per obtenir una confirmació, encara que el preu deia 15,80e, i eren fàcils de comptar, 10 peces. Va trucar a un altre treballador per comprovar-ho, vaig esperar 10 minuts allà i li vaig preguntar per què havien de comprovar, quan veia que la gent passava amb els seus articles empaquetats comprats sense cap problema, però vaig haver de passar per caixes i encara havia de fer-ho, Esperar per confirmar que els meus tubs de PVC 15e estaven bé. després vaig dir que em sentia una mica perfilat perquè jo mateix havia comprat tubs l'altre dia i no em vaig trobar amb el mateix problema. Per tant, vaig dir que no em sentia còmode per continuar amb la meva compra. El treballador que va anar a confirmar, va venir i va confirmar, així quan no volia seguir amb la compra, va saltar, quan parlava amb el Caixer, en un to dient: "Caballero, sense respecte, com si hagués fet alguna cosa malament afirmant que em sentia perfilat i que no volia posar els meus diners allà on no calia. Les coses es van calentar, em vaig sentir molt mal i engadar, vaig anar al taulell d'atenció al client, van negar a donar-me el formulari de queixa i van insistir que els havia d'explicar el problema primer, vaig demanar parlar amb el director, era allà al gran pancartes que deien "tu persona de contacte", i van negar a donar una cita. Vaig trucar al telèfon per queixar-me i em van dir que ho intentés dilluns. Al final vaig consiguir deixar la fulla de quiexes. Pero vull fer mes, no es just deixar descriminació i racisme continuar a nostre país.. Molt irrespectuós i mai m'han tractat així. Si algú em pot ajudar Informarme legalement de que he de fer de denunciar aquesta acte de discriminació a les autoritats, poseu-vos en contacte amb mi. Mentrestant, no ajudeu a negocis que no respeteixen a la dignitat humana.

Today, I went out to buy items for my dog agility project at Bauhaus, to have fun with my dogs and disconnect. To my surprise, I left the store crying. I bouaght a pack of PVC tubes, 10, it had been all put together with a plastic and QR code etc. they didn't let me go through fast buy, self buy thing, so I went through the caixes, no issue with that , there too, the cashier said I had to wait to get a confirmation, although the price said 15.80e, and they were easy to count, 10 pieces. She called another worker to check, waited 10 minutes there, and I asked her why did they have to check when I saw people go through with their purchased packed items without any issue, but I had to go through caixes, and I still had to wait to confirm my 15e pvc tubes were alright. then I said I felt a little bit profiled because I had bought tubes the other day myself and I did not face the same issue. So, I said I didn't feel comfortable to continue with my purchase. The colleague jumped in, when I was speaking with the Cashier, in a tone saying, Caballero, disrespectfully, as if I did something wrong by stating that I felt profiled and that I did not want to put my money where it should not. Things got headed, I got mad, I went to customer service desk, they refused to give me the complaint form and insisted that I had to explain the problem to them first, I asked to speak to the director, it was there in the big banners saying"tu persona de contacte', and they refused to give an appointment. I called the telephone line to complain and I was told to try on monday. very disrespectful and I have never been treated that way. If anyone can help me legally report profiling and descriminatiom to the authorities,...

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