MediaMarkt — Local services in Valencia

Definitely a place not to shop. I bought an Apple phone from here. When I bought it, they told me that you need to have private insurance to be able to stand in line, so I got it. They also said that this insurance coverage covers everything. When I went to the store after my phone was damaged, every employee said something different. While a good friend said it would be done in 1-2 days, the repairman friend below did everything he could to help and told me it could be done in 14-40 days, if you want, go to the Apple store. Then why did you get me private insurance? The same mechanic friend said that I could have this done at the "MediaMarkt" store in my country, but it was a lie. When I contacted Turkey, they said this was not possible. Since they knew that I would return to my country in 3-4 days, they did not want to deal with me by making a false statement. The employees here did everything to victimize me. When I read the text of the insurance company, it said that they should do it within 1 hour. When I went to the store again with my girlfriend who speaks Spanish, the blonde girl downstairs, Erika, was absolutely not interested and used false expressions. When I tried to express myself in English, she told my Spanish friend next to me that she wasn't listening to me and tried to act as if she didn't speak English and she definitely didn't talk to me. When I went to the Apple store, they replaced my device within half an hour with AppleCare insurance. When you shop here, they force you to sell insurance and then they don't care about the insurance. If you don't want to be a victim, this is a store you should definitely not visit. Anyway, the last time I went back to the store, I canceled my insurance and cut ties with the store. Since I could not get what I was entitled to and because they did not help their customers and tried to victimize them, I and 50 of my sailor friends who were working in Spain decided not to shop at this media market anymore. While they were trying to chase 2-3 euros, they lost the customer who earned...

The worse thing about them is their staff is very unprofessional and untrained. some of them lack professional skills, are rude and get angry at the customers easily like the guy named Jose in the electronics department. He told us to to wait (on 23/03/2022) and that he would attend us, after 10 minutes we asked him again if he could attend us and he again told us to wait, after around half an hour he was rather attending a girl who came after us. When we told him we came first than her, he said we needed to go to another area and wait there as the queue was there. We asked him why didn't he tell us that in the beginning so that we would go and wait there instead. in response to which he sounded angry, rude and lacked education. We tried to look for somebody who could help us and saw three employees talking to a single customer, when we asked them for help they said they all three needed to be with this guy so better we wait, incredible. We asked for the manager, and she was very kind, educated and polite which of course we appreciated. The same morning we bought a phone at the same store and even though nothing happened but I certainly thought as a customer care you could be more friendly, smiling and polite than they guy who sold us the phone. Besides their prices are better as compared to El Corte Ingles whose customer service is much better. The location of this store is good too, centrally located in Valencia in...

This review will probably not be taken into account by the management of this store, since the rating is already quite low (3.6) and nothing seems to change…

The service is really poor. Employees don’t even try to listen to questions, they take ages with each customer as if they wanted to discourage the others from waiting. I came twice for the same service and both times it was just as disappointing. Honestly, I strongly advise against this Media Markt. They should either close it down or at least take example from other Media Markt stores in Europe, where with the same number of staff but more customers, the service is much more efficient.

A striking example: after waiting more than 20 minutes (he did saw me waiting), the employee simply told me his shift was over and that I had to go wait somewhere else… while my question was extremely simple: “Do you have a screen protector for the iPhone 15?”.

I believe proper staff training is urgently needed. A few concrete suggestions: • Train employees to be more versatile, so they can help even if it’s not their « specific department ». • When a request takes time, ask the next customer what their question is, in case it’s a quick one, to help reduce the endless waiting line. • Use the checkout counters on the lower floor (often empty), so staff upstairs can focus on customer advice and specific questions.

As it is, this store seriously damages the Media Markt...