ZARA — Local services in Valencia

Staff and manager are super rude and cold. I’ve lived in various communities in Spain and Zara employees aren’t usually like this, this is my least favorite store. Last time I went in because they had charged me for something I clearly didn’t take and instead of apologizing and saying it was their mistake the manager was rude and condescending. She could have taken the time to apologize or check to see if the item was still in store given that they charged me for it but I didn’t purchase or take it with me and returned a few hours later. She reacted rudely in front of other customers. I don’t understand why take a job in customer service when you clearly don’t know how to deal with people in a professional manner. You are not in high school, it’s a store and you must be nice and...

Store has anything and everything anyone would want for casual or dress up or down. Great energy from the second you step in the door till the moment you leave. Customer service is out of this world. And the staff must be simply the best trained I have ever seen. I will definitely return again and bring friends and family. The prices and sales are great as the quality of goods. I could go on and on however you need to see it to believe it yourself. Hours of operation are convenient as well as location. Every time we return new merchandise has arrived. Like a kid looking under the...

For such a prime location, I was surprised how badly managed this store was. The staff were clearly overworked as they were trying to juggle a messy store, lots of customers and very busy changing rooms. The changing rooms have 4 cubicles so I waited a good 20 minutes to try something on, no attendant there and a pile of clothes just dumped and the desk. Lots of comments here about the staff being moody, no wonder. The store needs to...