SEB — Local services in Solna kommun

So much for the nice building and Avatar-esque interior. The service is shambolic and it wouldn’t surprise me if it is so by design in order to exasperate clients so they stay online and don’t come back! Went to change the security pin on my fob and the first biped I encountered had no idea how to do it. He called young Miss Gormless whose pinstriped suit was too ill-fitting for words and the whole ensemble was made worse by the high heels she clearly hadn’t yet got used to. They both flipped, turned and gawked at the device as if it was a trinket from the treasure chest of Cortez himself. They then nodded to each other as if to say “We have a code red here - call special agent Kowalski!”. A third spectacled buffoon turned up to hold and stare at said device, while carrying a clipboard and not one but two lanyards- which can only mean he had obtained security clearance to the shredder room and been promoted to have lift access to the executive bog. Please note that for totally unclear reasons, all three carried an open laptop in one hand while fumbling around. They also beeped their yo-yo tags, keyed countless codes into pads and took scans of fingers and palms to go through doors in what looked like a ritual designed to kill efficiency. You don’t need to be an expert working for Acme Security Doors Ltd. to see that it’s all nonsensical and that the most that can go missing from that office is a stapler. Anyway, after much to-ing and fro-ing Agent Kowalski concluded that the label was worn out and that presented a problem. “It wouldn’t if you used better labels or didn’t rely on paper labels at all” - was my reply but that went down like a fart in a church. For Kowalski to be convinced, nothing short of a polygraph combined with waterboarding to prove my identity would do. “How about a biometric passport?”- was my second naive suggestion, which also went down like a shower of sick. I will spare you the rest of the encounter and the consecutive appointment but it is safe to say that a bank is a good as its service and there wasn’t any in sight at SEB. And that shouldn’t come as too much of a surprise with the sort of cobblers they...

Employees are an absolute disaster. Two days after returning the appointments I brought my wife with two small children to open an account for my wife. I didn’t even expect understanding at that point so we scheduled an appointment at 5:30 pm and for that we got a confirmation between 5:15 pm and 6pm next week. The girl and the young man who were "working" at that moment told me that they were not able to serve us because they did not have time and if I wanted to make new appointment. Is it possible that we are not good enough as clients? Is it possible that no one understands that I have to be present for the translation and that we have to take the babies with us? Why there is not a bit of humanity in SEB bank except in that nice man at the reception?

I have my SEB account but not for a long time. Sorry for one star review,...

Employees not knowing the right answers when a potential client is asking them, so they reply in a very impolite and quite rude way. You're asking them how much is the percentage the bank takes for purchases within and outside Sweden and she was like: wait a minute to ask mu superior. Comes back in 2 minutes with the reply: I am sorry, you are not a customer so cannot share this with you. 😂 Asking other general questions and quite mixed and unclear response. 😌 What's up with the big led screen inside? Just a waste of money and electricity for something to be inside 🤯 DO...