Morrisons — Local services in Birmingham

Been in here countless times and always get IDed even for alcohol free items. They simply see my height and the fact I’m wearing sports clothes and think I’m 15. Check out staff are prejudiced and have zero intelligence. Even a tiny bit of critical thinking would lead them to the conclusion that I’m obviously not underage. I would say that I will avoid coming here but I enjoy confrontation and will persist in doing so until they change. I shouldn’t need to take my ID out even when I go into a club as most clubs know me.

Security staff also steal money from the trolleys, and shop staff have no idea where anything is as well as giving misleading advice on where items are.

This shop is a cesspit.

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Another experience with a rude member of staff who asked for ID when buying two bottles of Chambord. First of all, how many under age drinkers drink chambord? Second of all I have worked in retail and had to ID anyone buying alcohol and I never asked anyone who said they were over 25 for ID. It’s embarrassing for the customer when they are clearly the right age to buy the alcohol. It’s such a petty way of doing your job and I honestly hope this person’s attitude changes. How you look should (and particularly your height) have nothing to do with what you can buy.

Awful experience with security guard today.

Was stopped because he wanted to see my receipt. I said the machine didn’t print one.

He didn’t believe me, then I showed him my phone and the receipt on there. He still didn’t believe me. He asked me to come into the shop. He still didn’t believe I had purchased the goods.

In a pandemic when many people are struggling to get by this is REPULSIVE BEHAVIOUR. I do not object to be questioned about my purchases, but please do so in a compassionate way. Believe honest customers when they present you with evidence.

I am non binary, LGBTQ and a ethnic minority, and I object to being questioned based on my appearance. This was at 21:07 on Monday 01/02/21. RETRAIN...

1 Star for poor customer service from the Store Manager.

If you are ever passing by this Morrisons store early on Sunday, beware ... they open the store to customers WAY before they are fully prepared to actually serve them, with no warning thereof, upon entering the store.

i.e. They may open the doors at 9:30, 9:45 etc, but they will flat out refuse to open either the self checkout terminals or the staffed tills until 10:00 am on the dot! (at least while, one particular ego maniac manager is on duty).

The Sunday store manager was strutting around the self checkout area like a regular jobsworth, slyly watching the queues build up of shoppers, who the store had wilfully allowed in the store, just stand around and wait twiddling our thumbs just to use the tills. Some customers had to wait 15-20 mins just to purchase their goods.

Closer towards their self-imposed deadline, even several of the Morrison's staff were almost begging the manager "Can we open up the checkouts yet?", as they could see the growing frustration of the ever increasing queue of customers needlessly being made to wait over a quarter of an hour, to make their purchases.

The last time the staff they asked him, if it was okay to unlock the tills, he replied: "What time is it now?" ... "9:59 and 30 seconds," they replied. To which, his smarmy response was: "NO! ... They will wait until 10am and not a second sooner!!!" ... Yup, what an absolute plonker he is! An utterly pathetic excuse of a "man". He was obviously enjoying and getting a kick out of it (probably the only "power" he ever has in life).

The final insult was the same obtuse "individual" decided to then deliberately stand in the way of the only exit from the self-checkout area, standing around and chatting with fellow staff members, blocking the exit route for all the customers he had pedantically made wait, as we tried to leave the store. What a pathetic garbage excuse for a human being this pointless...

If you know anything about food or you have any kind of discerning palate, steer clear of this dump. It caters solely to the culinarily challenged... the selection of fruit and vegetables, meats and seafood is pitiful. Elsewhere in the store, the selection is geared towards those who wouldn't know dog food from dauphinoise. Baked goods are particularly poor and I'm surprised the bread doesn't feature more on Crimewatch as an offensive weapon. I think, the measure of the place really can be arrived at by the number of aisles dedicated to canned goods. I suppose, it's much the same measure as the number of satellite dishes on a street or its number of broadsheet readers tells you something about those who reside there. This shop is decidedly pitched at the down at heel or those with such poor levels of cultural integration, they demand that every kind of yam supplant a decent selection of even the most basic vegetables. Point in case... you can buy every yam based product you can think of, yet you can't buy baby potatoes.

Generally, the shop is a shambles. The shelves are permanently half empty, there is always a puddle of water in the chilled section that everyone slips in, there are never any baskets and the customers are predominantly slow moving, spatially unaware morons who make you yearn for lockdown again. And if you are in the market for the worst pizza or steak sandwich of your life then you're in for a treat . There's a reason they sell the fresh pizza in a sealed cardboard box.

The shop is perfectly pitched for the clientele it serves and, unfortunately, that is its problem. For everyone else, your nearest Waitrose...