Travelodge Birmingham Central Broadway Plaza — Hotel in Birmingham

I was SHOCKED to face such situation with my family at Travelodge !! I stayed at Traveldge before and I like it, but I don't know what is wrong with this branch. Staff are totally non helpful !! My booking was for a family room for 1 night. We checked in at 9 pm and found that our room is only a double not a family room. I left my wife in the room with the kids and returned back to the receptionist (Danielle) to ask for my family room. Surprisingly, he did not know that no family rooms were left and he was saying that is "not his problem" and the only option he gave me (after he spoke to his colleague in the shift) is to move me to another hotel, otherwise he will REFUSE the booking and force us to leave the hotel (me, my wife and two daughter 7 & 2 years old).. at 9 pm !!

THAT IS HOW THEY WERE HANDLING THE SITUATION.

I asked for another double room so we can split into 2 rooms and they refused that solution.

I asked them many times to speak to someone senior so they would be able to handle that situation, finally they accepted to do so and the manager agreed to check us in another double room.

The other guy opened the room with his masterkey while my wife was inside the room "without even knocking the door in advance" and he was calling me "rude" as I was angry at what he did !! And he told me literally that even after the manager agreed to give us another double room, he would not do as I was causing drama !!!

Finally they gave us another room. Worst situation ever in a hotel. I convinced my friend to stay at Travelodge instead of premier inn but I think he was right. Last time to book...

Booked an accessible room and it felt like I had gone back in time. The hallway was scarily lit, like those liminal spaces you see pictures of. You only get 30 mins of complimentary wifi before you have to pay which I think is standard in all Travelodges. I found it a nightmare to access so I used my hotspot for as long as I had signal.

No plug sockets near the bed, only at the desk, which is especially inconvenient in an accessible room (I have to charge my wheelchair). One of the sockets had a broken piece of an old plug stuck in it, so that’s one less socket I could use.

The curtain rail was broken and had been “repaired” with a piece of paper stuck on it, which fell off.

My card deactivated every day of my stay, even though I kept it away from my phone but eventually I realised it was going to happen daily anyway. So I had to go to the reception desk daily to get access again.

Stiff, rusty, creaky grab bars in the accessible wet room. I couldn’t get them down. The toilet had a very weak flush and a loose handle, took multiple flushes just to get a bit of toilet paper to go. There was a puddle of hand soap on the floor beneath the dispenser.

Window faces directly on the path so it’s unfortunately very noisy with the window open. Bedding was clean but it did smell musty, like it spent a little too long in the washer before being taken out to dry.

I can see why it’s the cheapest in the area. I was fine and nothing went majorly wrong but it was such an inconvenient stay for me. Next time I’ll pay more and stay elsewhere.

No disrespect to the staff, they were chill and helped me whenever...

Well staying here was definitely an experience, not a nice one either. First time visiting a Travelodge, and the last. Under the illusion of a cheaper hotel stay, however when including the cost of wifi and paid parking it isn’t cheap at all. £70 average per night for a room with no air conditioning, a window that cracks slightly open so no ventilation in 28 degree weather. Walls are paper thin so couple activities next door were heard throughout the evening, children running up and down corridors at 7am-10am. Every 12 hours the door card resets so you then have to wait for a receptionist to let you back in the halls and rooms.

Room service was nearly none existent, bed was not made or changed for nearly a week, towels were barely replaced, when they were replaced a smaller amount of clean towels were given. One of the towels was actually dirty with a grey/brown stain on so that reduced the number of towels to 1. Housekeepers ignored the please do not disturb sign and woke me and my partner up, another day the housekeeping sign was ignored and we received no fresh towels even before 10:30am.

Only nice thing about this hotel is the reception staff that are trying their best to make the hotel as decent as possible given the circumstances. A young man on reception most afternoons and evenings this past week was very friendly and accommodating, another member of staff an older gentleman was also nice when we saw him on certain afternoons. Overall they deserve way better and I’m sure they are sick of listening to complaints that bad management and owners...