Rituals — Local services in Birmingham

Soon as I went in 2 lovely ladies Nicki and Robyn served me .

such great customer service style skills I have never experienced !!

Never experience customer service skills this good ever before , these lovely ladies did their job better than Bullring staff .

Nicki and Robyn are Top notch and very professional in everything they do !

Whenever I go bullring the staff turn a blind eye , however at rituals it’s just so different .

Nicki and Robyn were just so professional and they knew every single detail about each and every product.

Such sweet hearts and kind hearted individuals I have ever met . They make you feel very comfortable and talk you through anything you’re unsure about .

They made me feel so secure with every purchase I made and guarantee a great experience at home with rituals amazing products . I never left feeling regret , instead I left feeling confident and very secure with my Goods .

They gave me 20% of every product ! I saved so much money !! NEW CUSTOMER GO TO RITUALS THE DISCOUNTS ARE CRAZY .

Nicki Kindly gave me free products I was just so happy with everything single thing. And it was lovely of them to offer me special tea ❤️ I left with loads of free gifts . Just give it ago there’s no regret what’s so ever .

The shop is beautiful everything just smells so Devine ! They do ALL SORTS ! And this is all coming from a very fussy person 😂 so if I’m saying this you know it’s true !!

The best customer service skills I have experienced !! Niki and Robyn you are so much appreciated for all your hard work !! .

I hope your efforts get recognition because you go above and beyond for every single customer that enters .

Should be very proud of yourselves ❤️ ( Shout out to NICKI AND ROBYN )

Thankyou so much for making me feel at home and welcome I will never forget my experience and will be returning again , all thanks to Nicki and Robyn . Love you Both girlies ❤️...

I just want to give a shout out to Nikki and the whole team for being kind, helpful and so educated. Me, my boyfriend and friend went to their 'Relax and unwind with the ritual of Sakura' event on 28th April, where they spoke about skin care, spiritual health and overall wellbeing. It was stated that it was their first time organising this type of event, but because it was organised well, staff spoke clearly and the small workshops ran smoothly you wouldn't have been able to tell it was their first time. I think in general the Ritual store gives an overall presence of peace and calmness, which sometimes when life gets busy we don't always get the chance to feel that relaxation. So, if you have time during your day just pop in and say hello to the time. We were really blessed to be part of this event!

Thank you to the...

I love the Rituals brand and usually shop at Sheffield , however on my recent work trip to Birmingham I decided to nip into the Grand Central store. Although the store appeared clean and tidy I was surprised to see that no Covid precautions were being taken. Working in retail myself I am aware of how important it is to make sure customers feel safe when shopping but even I didn't feel safe in visiting a store where no visors or masks were being worn by the staff, there didn't appear to be enough sanitiser dispensers and gloves weren't being worn even when demonstrating the products. For a brand that promotes luxury beauty and wellbeing it didn't seem that the basic Covid hygiene regulations were being taken seriously, particularly in such a...