Bolton Town Hall — Local services in Bolton

I can only comment on the One Stop Shop part of the Town Hall - the rest is off limits to the public.

The staff are always brilliant - helpful, polite and genuinely try to do whatever they can for the public, sometimes under immense pressure.

However they are often hampered by the whims of senior management, usually management above the management of the OSS itself. As a result of this they are woefully understaffed. The majority of the most experienced, and hence the most knowledgeable, staff have left over the last few years.

There was only 1 member of staff delivering the service I was there to access but fortunately there was virtually no queue so I didn't have to wait long and the staff member did seem to have sufficient knowledge to serve me efficiently.

I happen to know that the air conditioning system for the whole building cost over £500k to install around 6 or 7 yrs ago. I don't know what the OSS specific part cost but I don't suppose it really matters as it wasn't turned on today. It was sweltering - not a huge problem for me as I was in and out in under 30mins, but I did feel sorry for the staff who had to...

Terrible service. No one cares one lady called Kate Ingham told me she doesn't even like to work for Bolton council. She keeps making me appointment's and doesn't even bother to turn up. Kate Ingram also told me I'm just not a priority as I'm not pregnant or black I suggest you go back to your tent. She also said have you ever thought about taking drugs and reaping the benefits. Smoke a pipe get it in your system and go to the doctor and then you will get everything. She does nothing but take a wage. I also had to eat out of bins because she wouldn't sign a peace of paper for 3 months, I took a massive overdose because of her. She takes pleasure in watching people suffer like a cat with a mouse and does it all with a...

Bolton Town Hall is a beautiful and historic landmark right in the centre of town. The architecture is stunning, and it really stands out as one of the highlights of Bolton. The surrounding square is lively and makes for a great place to visit, whether for events or just to take in the view.

Inside, it’s well maintained and often hosts civic functions, concerts, and community events, which add to its charm. A true symbol of Bolton and definitely worth seeing if you’re...