Bristol Galleries Argos — Local services in Bristol

Rude, unprofessional and dishonest staff.

I purchased a non-stick frying pan on the Argos website. And collected in the Argos Bristol Galleries store. After three days of usage, I found that the non-stick pan is stick. After a further inspection on the pan, I found one side of the pan is out of shape (in oval), while the other side of the pan is normal.

The Argos Online chat service told me this is covered by the 30 days warranty, I can return it in-store. When I finally have the time to visit the store 7days after the online chat, the Galleries store refuse to take the return since it is used.

The store manager B and staff M randomly made up return/warranty policies in their own mind which are clearly contradictory to the official warranty terms listed on Argos website.

M claimed the following:

“Argos policy does not cover any small kitchenware.”

“Argos warranty only applied to an unused item.”

“Argos 30 Days warrant is not operated by Argo, but by the manufacturer.”

B claimed at

“If the pan was brought in 3 days after the collection, it can be returned. After 3 days, a used pan cannot be returned.” (Even I showed her pictures I took on the third day of usage indicating the pan is in the exact seem shape already)

"If you found the pan is defect, you must bring it back ASAP"(people have life, there are many other things to enjoy than returning a defect pan )

“The store has the rights above anyone else in the Argos.”

The above statements clearly contradicted the Argos' policy.

Meanwhile, three different call center representatives and two online chat team staff agreed it can be refund

Also, honesty issues and professional issues.

When I was refused, I immediately call customer service. The Argos call center tried to contact the Galleries store for a discussion. The call center representative told me that M claimed that it is me who deliberated damaged the pan. It is a lie. If the deformation is caused by me, damage on the pan’s coating should be observed. The store staff can clearly see, there is no damage on the pan. They are making it up.

They lied so many times about the Argos policy.

When I was in the store second time trying to have the call center, the store staff to work things out together, but for some unknown reason, the call center could not reach the store phone number. Both B and M refuse to talk to the call center through my cell phone, and they refused to call the call center through the store device. The manager B even went to the bathroom to hide from communication. And M even fight with their own call center staff stating that "According to argos policy, the store staff has the rights to overrule any customer service's decision".

When the call center ask for their store ID number, they refused to give the info, making the communication difficult.

When I tried to double-check whether the manager B wants to take responsibility for her words “after 3 days, can’t be returned” through recording. She refused to talk and ran away again.

Interesting, after I emailed the complaints department with clear picture of the pan, the refund was issued in 18 hours. (clearly, the store is lying about the policy)

After reading other recent reviews online, I found that many people are expericence the same issues in this store. I strongly suggest you to avoid this store if you are looking for a return or a...

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