Bristol Temple Meads — Local services in Bristol

After a long day of travelling with what I expected to be food poisoning, I arrive at your station and unfortunatly vomit the moment I step in the entrance. Before I continue I'd like to apologize for making a mess, I tried to make it to a restroom but wasn't able to. The staff were called by a concerned traveller and were quick to respond. After being convinced that I wasn't drunk and noticing that I was distressed (as I am not one to be sick, especially in front of a lot of people), they escort me to the toilets to clean myself off, offer me some water up and reassure me that I shouldn't be embarrased. One of the female staff took me to my train and even upgraded my ticket to first class just so that I was comfortable and near a bathroom in case I was sick again. I was very appreciative and couldn't be more thankful for the service of your staff. They definatly made my day despite all the travelling with...

Been travelling since 5am got to Bristol Temple meads, had a cigarette outside and spent a good few minutes looking for a bin but there wasn't any so put it out and down a drain. Got stopped on our way in and handed a first warning and a fine for not putting our cigarettes out on the bin with a no smoking sign on. They watched us look for a bin, I know this is their job but please have clearer signs for people especially those in a rush, we told them our train was in 5 minutes which of course we missed, now stuck here for another hour. This could have been avoided with proper signage and bins, or by emailing the "small print and terms and conditions" rather than reading it out while we watch our...

Once again rubbish service at Temple Meads. My incoming train from Sheffield was 51 minutes late, my connection was sitting in the opposite platform. At least a dozen people wanted the connecting train. Any chance of anyone doing anything sensible like holding the train back for 1 minute ?? Of course not. And when I went to the customer service desk to moan I was told that they can't hold trains as they get find. There is a certain irony to that statement when I have just got off a train that is an hour late. So no chance of being helpful to those who have had a gruelling trip then!!! Thanks Temple Meads this is not the first time I have had cause...