Veeno Bristol — Restaurant in Bristol

As a regular customer I was really excited to take my friends to experience vino to celebrate my partners new job. While my partner was on the phone with the new job we were waiting on a table outside in the sun. Then as my partner came down and was letting us know how the call went a waitress came storming out assuming we were not going to order and told us we need to leave. My friend said we were just waiting to order and so she said with a rude tone that we would need to order inside or leave. I left the table to get the menu and came in to find her and another bar tender making comments about us before I asked her 'hey yeah please can we have a look at the menu' . We weren stood so close to her she could easily of handed it to me but instead she slammed it down on the table next to us and laughed. We left immediately after. I'm really disappointed because I live behind veeno and when the weather is nice I liked to take my friends to visit because last summer it felt like such a bristol gem with a gorgeous collection of wine, friendly staff and a beautiful view. However, I will never be going back after that interaction. As a manager myself in hospitality I could never imagine speaking to customers off the bat with such aggression and assuming they were just using facilities. If I had a thought that that might be the case I would at least give them the benefit of the doubt and approach them kindly and informing them they had to order inside. How embarrassing and such a shame for a wine spot to have such a rude member of staff that they lost out on money on a service much less a celebration service where they could have earned £250-£300 all due to silly assumptions and passive aggression. So if you go and you see a blonde waitress I'd leave immediately before you get your head bitten off for...

Veeno used to be our favourite restaurant in Bristol and we have been coming (with our dogs) since 2017. About 3 months ago, the manager was very xenophobic when we arrived at 8.45pm for dinner. He refused to serve us and said in the UK all kitchens close at 9pm. Mind you, I’m British! My partner (who isn’t British) went back the next day to challenge him and that’s when the problems began. Simply put, a white man who didn’t like being challenged for xenophobia. We came back to Veeno 3 more times (always with our dogs). On first occasion, he was the manager on duty and pretended we weren’t there. Service took forever! But the female waitress tried her best (and even played with our dogs). Second time, although a corner table was available and we asked for it, he gave us a table that made it difficult for us with the dogs. Mind you, one of our dogs barked 2 or 3 times in 3 hours (for seconds at most), he continued to sulk and be unpleasant. There were other dogs in Veeno that day and they also barked (one of the times, my dogs actually joined in). Finally on the 3 time, he came in as we were at the door to say our dogs behave badly so they refuse to serve us. We weren’t surprised. A bad manager, that refuses to reflect on his biases (unconscious or not!) and that refuses to let go of his white male privilege. We doubt the owners of the other (barking) dogs that were at Veeno at the same times as us got this treatment. Goes to show that a good restaurant can go sour really quickly in the wrong hands. Xenophobia is a hate crime. Veeno (a Italian restaurant) has a duty of care and should review its team to ensure none are committed...

Unfortunately Veeno Bristol seems to be engaging in an illegal practice of having different prices on the menu as opposed to their till, resulting in ever-so-slightly higher prices than the customers are aware of when putting an order through.

I've been to Veeno multiple times and always had a great time in terms of food and drinks, so I decided to host my partner's birthday there. I made a booking for wine and nibbles for a group and the venue kindly allowed me to bring my own cheese celebration cake (I still paid full price for wine and nibbles, and we just adjusted the nibble part). They have provided us with space and everything we needed, and the guests had a lovely time.

When it came to paying, I had no issue paying the service charge (as I know setting up tables takes time), but this is where I realised that I've been overcharged.

It turns out that the prices for the wine and nibbles package are different on the menu (both printed and online) than they are on the till in store. The difference in price between the menu and the till is about 45p per person, which adds up in case of my booking of a group.

Once I raised this with the management, I got a refund, but it seemed to me that this isn't often raised. It could be that many people don't notice this difference, as the manager seemed quite surprised this is the case and had to make some phone calls to approve my refund.

I can only hope the issue will be rectified next time myself or any of my friends come to the venue, as the food and drinks are lovely, but I can't in good faith endorse this practice by providing a...