Travelodge Bristol Central Mitchell Lane — Hotel in Bristol

Most of my experiences with Travelodge have been positive, however, this one was not and I will not be staying with Travelodge in the future as a result.

Firstly, we stayed during a heatwave and were incredibly disappointed and confused to find out that none of the rooms had air conditioning. What made this even worse was the fact that the rooms had clearly had air conditioning at one point but it had been taken out. In addition, the staff reception area also had air con allowing them to be comfortable but leaving the customers to suffer in the abhorrently hot rooms.

I paid £10 for the early check in, however, by the team we had found a suitable room, it would have been time for the regular check in and I didn't get a refund for this! The room we were initially given was in the worst condition I have ever seen in a hotel. The small fan provided in the room was covered in dust to the point where my very allergic partner had to clean it causing her allergies to flare up. There was also dust on the windowsill and shelves which had clearly not been cleaned. There were massive stains up the wall next to the tea and coffee area and there was hair in the bed. The second room we were given after complaining was in no better condition. It was on the same floor and also had severe levels of dust, hair in the bed, stains on the wall and the window was also filthy. We then moved rooms again, up a floor this time, and the room, while passable, was still in a bad condition. We continued to find hairs throughout our stay as well as there being stains in the toilet and the holder for shampoo/body wash being mixed up with the hand soap holder.

There were numerous times where we looked to move hotels entirely but couldn't, forcing us to stay. When we told the staff about the issues and frustrations, they provided no sympathy or empathy and quite clearly did not care. I asked about refunds and wanting to move hotels and was completely ignored. I had planned this trip for my partner's birthday and the hotel gave the absolute worse start to our holiday and the staff did not make us feel welcome or comfortable. We had to resort to paying an additional £80 for a cooling fan and then additional money for ice every night as the hotel "doesn't do buckets of ice" just so we could sleep in the room.

I did not pay over £350 to be given unacceptable rooms, rude staff and to have to go out and spend more of my money just to make the room habitable and not be offered my sort of money back/compensation. I have previously stayed in Travelodge hotels across the country and have had issues before regarding hair in the beds. This hotel however took this to a new level and I can confidently say I will never be staying in a Travelodge hotel again. I would urge you not to book this hotel as it was the worse hotel I have...

I know it's a Travelodge, so we knew it would be basic, but it was sub-par even for a basic hotel. When you pay £100 a night you should expect, at the very least, the bare minimum: a clean room, the basics provided, and all facilities in good working order. Sadly our room fell way below these standards. There is no excuse for a room not to be clean, even in a bog standard hotel!!||This is our experience of room 417.||Pros:|• Location of the hotel is great, just a short walk to the city centre |• It has a small car park, albeit payable |• Room was quiet|• Staff were friendly||Cons:|• The room was NOT clean. On a surface level it looked ok, but then you notice the thick dust on the skirting boards, the areas of the carpet that hadn't been vacuumed in a while and thick with dust, and grubby handprints on doors.|• The hand soap dispenser in the bathroom was broken and came off every time we used it. The kettle lid was broken. One of the spotlights in the bathroom didn't work. Our key card kept failing, which meant we had to go back down to the 1st floor reception, from the 4th floor, so they could sort it. Also, one of the two lifts in the hotel was broken.|• The bathroom is TINY!! It's more like a pod. There was also no mat for the bathroom floor, which meant we had to use the hand towel on the floor to avoid slipping when getting out of the shower. Speaking of the shower, that was either scalding or freezing. The dial was too sensitive to get the correct temperature. |• The is no blind or net curtain at the window. There is an office block opposite (room 417 is at the back of the building). We could see right into the offices, so we know they could see right into our room. This meant we had to keep the curtains closed a lot of the time.|• I am gluten free. At breakfast there was gluten free cornflakes but no gluten free bread, or pastries, or even a choice of cereal. Yes, there was cooked food, yoghurts, and fruit, but now that gluten free food is so readily available there was very little choice at the hotel. Gluten free bread (for toast) would have been a simple, but welcome, addition.|• The cost!!! £100 a night is far too much for what we actually got.||We didn't even bother complaining as we knew the hotel was full, and we didn't want the hassle of trying to sort all the issues out and it eating into our time in Bristol, and ruining our enjoyment of our 2 days exploring Bristol. But an email has since been sent to their customer services.||Honestly, unless you get this hotel for less than £40 a night I really...

I spent an extended weekend in Bristol (Friday to Monday) and positives first: the breakfast is amazing, the staff is 10/10, incredibly friendly and professional and the building seems in well-enough shape for the price. Now the rest: I am a wheelchair user and booked this Travelodge because of it's marketing itself as an accessible hotel with accessible rooms. The room in itself was accessible, yes. Enough space to navigate and no furniture that would be unusable. But! There was no wardrobe or anywhere to put my loose clothes like underwear, socks etc., there also wasn't a hairdryer (I only found out afterwards that I could've asked for one at reception, but no notes about that anywhere), there's also no phone which I get because modern times and all but... there should be one in the accessible room. I had to make 2 international phone calls from my room just to talk to reception without having to take my wheelchair downstairs via the heavy doors. Weirdly enough there also wasn't a toilet brush in the accessible room, like... what? Why? People in wheelchairs don't poop? My twin beds were also just shoved together and not properly hooked. Oh and the electricity in my first room didn't work properly so they had to transfer me to a different room. (All of that the staff handled beautifully and professionally.) None of this was a huge hinderance to me however, so I just accepted it. What I really highly disliked though was that this "accessible" hotel had stairs right in the entrance way with a lift for wheelchairs right next to that, which on first glance, yeah! Easy! But if this lift constantly malfunctions, needs multiple staff members at times, has me sat on the platform part of it for several minutes while one overwhelmed employee gets their colleague AND if the reception can't even be reached by me on my own from downstairs (the only reaction that pressing the intercom got was the opening of the doors which obviously wasn't helpful) then this lift isn't good enough! And also no one told me until my last day that there was an alternative to the lift all along? A stepfree back entrance?? Why not? Again, staff was amazing, but I just don't understand how Travelodge thinks...