Mokoko Bakery — Restaurant in Bristol

VERY overpriced, helpless, ruthless & sarcastic staff (the tall blonde individual that jumps into discussion and answers questions, whenever you speak to staff!) . I’ve visited that place 5 times. Either mornings (9-10am or 2-4pm) - Wanting to buy focaccia…; In the afternoons everything is sold out. Incl. bread and most sandwiches! In the mornings I get told “its not ready yet” , “its too hot - can’t be sliced”, “ we don’t setve lunch food before 11am”

TODAY I was there between 10:50-11:00

Had the same (sarcastic, arrogant and bossy attitude from same bloke - we can’t slice it ; not until 11am…(note the time difference…)

So the cafe looks attractive and appealing but UNFORTUNATELY AND REGRETTABLY HAS APPALLING SERVICES ALTOGETHER.

So, despite the hype and glamour the pompous looking location and venue, RUBBISH CUSTOMER SERVICES— You, Mr “Mgr” or whoever you are, you have ZERO PEOPLE’S skills. DO LEARN from customers that you should NEVER EVER argue with ANY customers. Firstly degrades your business values and customer experience. Secondly, you DON’T KNOW WHO you might be servicg (may be a mistery shopper purposely sent to check your services ) — IF YOU CARE TO IMPROVE you’ ll take the above as a learning curve. However, I DOUBT you will change, judging from your REPETITIVE arrogance and attitude of “I told you so”

Shame, shame , shame as the place would make a lovely oasis for a break. (Never mind the EX-TOR-SIO-NATELY & UNJUSTIFIED...

I’ve been coming to Mokoko since the start of the autumn and I cannot rate it highly enough! I work on the trains and come here pretty much daily as it’s the perfect start to my day.

It’s a very relaxed atmosphere, the food is lovely (particularly the soup!) but more importantly the staff are incredibly friendly and welcoming.

The success of Mokoko is clearly a collaborative endeavour between all the staff but special recognition should go to Alex, the manager, who is very hands on, always smiling, and shines in a leadership role. I cannot imagine myself going anywhere else in Bristol.

An update…

Today exemplified why I come here so often. There was no vegan sandwiches left by the time I arrived but Charlotte wouldn’t allow me to go without so ensured that a vegan sandwich was provided.

Nothing is ever too much trouble and I can honestly say I have never been to a cafe/restaurant where the people working there are so dedicated to the customer experience. I would never go anywhere...

Mokoko Bristol offers an exceptional coffee experience with its inviting ambiance and top-notch brews. Nestled in the heart of the city, this cozy café exudes warmth and charm, creating the perfect atmosphere for coffee enthusiasts to indulge in their favorite brews. The friendly and knowledgeable staff adds to the welcoming vibe, ensuring each visit is a delightful experience. From expertly crafted espressos to flavorful pour-overs, Mokoko's dedication to quality shines through in every cup. Whether you're seeking a peaceful place to work or catch up with friends, Mokoko Bristol provides the ideal setting. With its commitment to excellence and commitment to customer satisfaction, it's no wonder Mokoko Bristol stands out as a must-visit destination for coffee lovers in the area. Stop by and treat yourself to a memorable coffee experience that will leave you coming...