British Heart Foundation - Home Store — Local services in Bristol

Staff are very polite and willing to help in store - but don’t rely on them for furniture collection if you’re restricted with time. Had a slot booked 8am-1pm, they advised their drivers would call half an hour before collection. No contact by 12:45pm, so contacted store - they said they didn’t know where their drivers were and didn’t have contact with them so couldn’t find out. 2 more similar calls by us during the afternoon. Eventually went into store, where it transpired they could in fact contact drivers, just hadn’t taken the initiative to. Drivers were not able to come at all in the end. We appreciate this is a free service - but it does need to be reliable, and communication by the store needs...

I am a big fan of BHF Furniture stores and have donated loads in the past. The van service is patchy and can be unreliable, can work if you only have a few items. However if you have planned ahead during a stressfull house clearance, dont believe the shop manager. They said "Yes they will be with you first thing with an EMPTY TRUCK as you have alot of gear". The van eventually arrived with a slightly frosty driver who couldnt take all the listed stuff as the van was full. So they missed out on deep freezers and bedroom furniture. He warmed slightly and said "i'll squeeze you in again in two days time". Too late as the house will be locked and cleared by a house clearance company. A waste...

I attended brislington 17th Sep 2025 shop spoke to a lady who was working their called Helen, excellent service from start to end looked after me so well helped me so much I suffer with Rheumatoid Arthritis and Osteoarthritis so I needed a sofa to accommodate my needs and other furniture bits which i came away with everything I needed, Helen helped me choose all my furniture adviced on different pieces, if you feel you need help with choosing items speak with Helen phenomenal service...