The pizza is divine, but the ordering process is an utter shambles. Went last week, and they left a load of toppings off. Tried again this week. I pre-ordered for 6.15pm, turned up on time, and had to wait half an hour. Meanwhile people in the queue are being quoted 20 minutes. When my pizzas were ready, i watched them cool on the counter for 10 minutes while the guy doing front-of-house took more phone orders and joked about "if you order now, maybe it will be ready tomorrow!" Took them home to discover they're completely the wrong pizzas - my veggie mrs didn't fancy a meat feast, for some reason.
I see there's an earlier post from 6 months ago complaining of exactly the same thing. La Biga, your ordering process is CHAOTIC. You need to sort it out. You would sell a lot more pizza if you weren't so dreadfully organised. Maybe don't take phone and internet orders at all, you can't handle it.
Anyway, it's worth the hassle to try the pizza once, but make sure you arm yourself with at least 30 minutes wiggle room and a good amount of flexibility about what...
Read moreDreadfully badly organised, always get orders wrong and whenever you pre-order they never even start until you arrive. La Biga drive around to local villages in Cambridge and they encourage you to order your pizza online before collection - however if you do this, they still don't start your pizza until your arrive and they have got through their queue. It is a completely weird mess of a system and means you cannot plan at all. Their bread is good but the quality of the toppings is low and there are always mistakes on toppings - i.e. we ask for no cheese and the pizza has cheese, or we ask for a vegan pizza and get a vegetarian. It is a shame because when you live in a village, there are no alternatives. La Biga, in my opinion, does well because it has a captive audience, but there is huge room for improvement - mostly in organisation. They are a friendly team though, which...
Read moreLa Biga Pizza absolutely amazing service. I called at 9am on a Saturday morning to see if La Biga could step in and help save my daughters birthday party! The pizza van I had booked originally, cancelled literally that morning and it was all a nightmare. La Biga came to our rescue and was at our house by 12.30 with the most phenomenal yummy pizza's. Our guest where so impressed with the service and the delicious pizza. Your family were so kind with the biggest smiles on your face. I can honestly say that we look forward to booking you again next year! Thank you again for everything you did, I could not express enough on the day how much it meant to us what you did. You went out of your way to make sure our daughters birthday party all went to plan! Thank...
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