Romanes & Paterson — Local services in City of Edinburgh

If you just make one stop for souvenir shopping, this place is it. Not only is it a Princes St original (make sure you check out their shopfront), they even have a tearoom (unfortunately closed for most of January.)

They have the biggest variety of all possible gifts from Scotland - notably the biggest range of whisky fudges, biscuits, alcohol samplers, but so many fashion items too, even slate homeware which I didnt see anywhere else - with a range of prices. It had a real magic bazaar feel to it (with a Scottish twist), because of the size of the shop & the dizzying amount of choices.

Also helpful that they have promos, sales items by the counters & bundle deals for those who need a haul to bring home to family & friends.

If you're looking for generic china-made souvenirs like magnets, keychains, they admittedly have a smaller variety of these, but you can head to any shop on the Royal Mile for those anyway. Just past that section is walls of tiny bottles of whisky, gin (& there might have been rum too), representing all the distilling regions & so many of the distillers. This section is worth exploring even on its own just to see everything. Had to stop myself from getting a tiny bottle of evetything! Of course, they have the full bottles as well, which you can ask them to pack for your...

Great shop with an array of products to suit all needs and tastes. Price ranges to suit everyone from a low budget to high end and splurge. From the outside look like things will be expensive but there are affordable products. I was with a friend and nipped in to have a look. A huge selection of jams and spreads as well as shortbreads of all kind.

Then middle of the shop is Tartan products from clothes to accessories like broaches, purses, wallets etc, then the back of the store - Whiskey and Gin for days - the selection is bountiful and souvenirs - Keyrings, magnets, tea-towels, the lot!

Don't know the name of the guy who was in there at the time at the back but he was very helpful to my friend who wanted to buy some of the miniature whisky bottles and knew his stuff. He had a good sense of humour too!

I bought a shot-glass for £2.50 and The "Smallest wee" bottle of whisky for £1.60. By the till, I picked up a nice commemorative Platinum Jubilee Magnet of the Queen!

If you are in the area, drop by because there is something for everyone and plenty to choose from. A great...

I bought three boxes of shortbread gift sets from this souvenir shop, only to find they all expire next month. I went back at 8 PM to exchange them, but despite their listed closing time of 9 PM, the shop had already closed at 7 PM. Selling near-expiry products and providing misleading hours is unacceptable. If you’re in a rush to grab souvenirs, shop elsewhere.

I went back to the shop the next day to resolve the issue, but the experience only got worse. The manager was extremely rude and unhelpful. She told me that all food items are non-refundable and non-exchangeable, and they absolutely wouldn’t take them back—even though my packages were completely unopened.

There’s no sign in the shop explaining this policy, no one mentioned it at checkout, and it’s not printed on the receipt either. Selling near-expiry products while failing to inform customers of such a strict policy feels dishonest, especially for a souvenir shop catering to tourists. Coupled with their poor customer service, I cannot recommend this...