AMBA Wells — Local services in Great Britain

I purchased a dress which had a fault. Owner was pleasant when I purchased but intransigent and unhelpful (and even rude) when I tried to return this item for a refund which by law I am entitled to do. They appear to have little knowledge of retail law and contradicted me over return. I would be very wary of shopping at Amba again

Update …. The response of owner is a distortion of the facts. She was unhappy for me to return the dress unless she could send it to the manufacturer before issuing me a refund. Legally my contract is with the shop, not the manufacturer. She also insinuated that there was no fault and that they checked all clothes before putting on rack. She insisted that they couldn’t have not noticed it and also said I should wash the dress, thereby making it a used item and...

lovely products, it’s such a shame a particular sales assistant was cold & quite frankly rude. Whilst I was looking at a product today, I took a picture of the product & label just so I could show my partner via text. A lady came up to me and told me off for taking a picture of the label, this was our first interaction as no one had greeted me when I came into the store and then proceeded to make me feel embarrassed and not worthy as a customer for absolutely no reason. There were several other ways this sales assistant could’ve interacted with me in regards to the product (which might I add that I probably would’ve bought in store) now I’d rather go online to the brand itself. Considering other reviews have had similar experiences with bad customer service, I suggest...

This was my wife’s favourite shop in Wells until today. We went in , my wife to look at the dresses and I looked at a pair of red glasses which had taken my fancy. I tried them on to see if they were suitable as they were reading glasses. A woman ( either owner or shop assistant ) addressed me aggressively to see if I wanted help and directing me to the desk. I immediately felt unwelcome and uncomfortable. It felt as though I had been suspected of being a shoplifter. My wife felt the same even though she had bought clothes in the past so we left and will not...