Walked in as a family of 5 to be seated and were told we could sit anywhere as the restaurant was not so busy at the time. We went to a table of 4 and pulled a seat to the end only to be told we couldn’t do that and so were instructed to sit at the back of the restaurant less than 1m from the food serving hatch on a 25° Day where the restaurant was not busy. The staff were noticeably unhappy and some were using the restaurant as their break. One positive was that the staff were very thorough with an allergy which we had. Our food came thankfully quite quickly and was clearly fresh however the manager who delivered our food shouted out our order interrupting our conversation. A member came back to check up on us in the middle of our meal and we wanted to order some drinks however the waiter stated this was not possible due to the company’s policy of bar service only (we were not prepared to get up in the middle of our meal to order further drinks). It was sad for us to see so many members of staff chatting at the bar when they could have made money by taking a drinks order. We were so despondent with the negative atmosphere and the lack of willingness from the staff that we chose not to order any drinks from the bar and finished our meals and left promptly. The staff were polishing cutlery in the restaurant as well as brashly rinsing baby chairs which could have been done away from customers. Such a shame we felt unvalued as clearly the kitchen were organised and deserved praise. I feel the company policy should be reviewed, why would you not be able to give service of a round of drinks and only condiments.