Gelato Village - Queens Road — Local services in Great Britain

Been visiting the City Centre branch regularly for the past 8 years and have always been a loyal customer. My brother got Gelato Village at his wedding and it was a huge success.

But my experience today has left a sour taste in my mouth, to the point where I don’t think I will be visiting ever again.

After visiting the Queens Road branch for the first time, I had an extremely negative experience in terms of customer service.

I totally understand that sometimes customer requests can’t be met, but what was really disappointing was the way it was communicated to me. I was made to feel that I had done something wrong and felt really upset by it.

Interestingly, she was extremely polite and kind to other customers, and so it made me question why she was being rude to me.

Edit after response from owner: It’s clear that you’re not really taking my experience and explanation seriously. Basing your response off of CCTV footage is quite bizarre. My brother reluctantly made a purchase but I did not after your employee spoke to us in an incredibly rude manner and no she did not make any effort to redeem her impolite attitude.

It is also clear based off other reviews that you don’t seem to take responsibility for the poor experiences of your customers, so that is on you. My friends and family will not be visiting...

Gelato Village is an exquisite gem nestled in the heart of Leicester, offering a truly unparalleled experience in artisanal gelato.

The attention to detail and unwavering commitment to authenticity are evident in every scoop.

Each flavour is crafted with the finest ingredients, many of which are sourced directly from small-scale Italian producers, ensuring a taste that is both rich and genuine.

The ambience is charmingly sophisticated yet welcoming, making it a delightful spot for an indulgent treat.

The staff are impeccably polite and knowledgeable, readily offering recommendations and sharing the fascinating stories behind each creation.

Whether you opt for a classic pistachio or a more adventurous seasonal flavour, you are certain to be transported on a journey of exceptional taste.

Gelato Village exemplifies the pinnacle of craftsmanship in dessert making, and its dedication to quality is truly commendable.

For those seeking a refined, authentic gelato experience, this establishment is...

First time I went to Gelato Village. I heard so much positivity about how delicious this ice cream is and how wonderful the customer is. Unfortunately today Friday 3rd I went in to the Gelato Village, met he two lovely customer service and they helped me with the flavours of the ice cream as it all looked delicious. We decided to go for the 1/2kg box at £13.50. We were told we could sit in and enjoy the ice-cream with the family. The staff didn't say that's spoon are charagble. No sign that takeaway box can't be eaten in side. However when the manager walked in he charged us £1 extra for the spoons, he was unpleasant and not friendly with us there was another customer who got free spoons so why did the manager charge up. Absolutely disgraceful . . The ice cream was all running like soup and it had mixed up with all the other flavour. I WILL NEVER GO HERE AGAIN AND WILL COMPLAIN TO COUNCIL about how we got treated. Absolutely...