Update after owner's response.
Really disappointed with the response but then going by your previous responses to negative remarks, I'm not surprised. Rather than seeing the review as an opportunity to identify any issues with the staff and quality of food and service, you chose to blame the customer and accuse them of lying. If you had actually spoken to your staff upstairs and had they have told you the truth, you would have known that we did in fact provide feedback on the quality of the food, compared to pre-covid. Also we did NOT finish all the food on our plates. We did NOT get a checkback throughout the meal. We were NOT offered any drinks during the meal and were NOT offered a dessert menu whatsoever! Rather than taking such reviews as a personal attack, perhaps use the opportunity to upskill the staff in question and investigate each unsatisfactory review before taking their word for the matter. As a business owner an initial apology would be a good start. Furthermore if you wish to discuss the matter further I'm happy to do so but will NOT be accused of lying. This is not aimed at the staff downstairs.
We were took upstairs and was shown to our seat by the waiter from downstairs who took our drinks order. We had to wait 15 mins and then had to get the waiters attention to take our food order, he ignored us and a girl came over and took our order in the end! At no point during the meal did any of the two members of staff come to the table to ask if we wanted more drinks, how was our meal, nothing!! The food was bland and nothing special at all, we could have cooked better at home. We weren't asked if we wanted desserts. All in all a terrible experience. This may not reflect all the restaurant as the service downstairs may be be better. We won't be...
Read moreWe went here on Valentines Day as we had heard great things about the service and food. After I booked someone rang up on the day to confirm our booking and to make us aware that our table was booked out again at 8.45pm so we would need to make sure we has finished by then which was fine. We arrived at the restaurant and was taken to our seats which were right at the back next to the waiting staff and kitchen. We asked if it was possible to move tables as it was far too close to the kitchen however the other seats that we were offered were on the walkway of guests coming in and out so we decided to stay at our original table and were given menus. There was a rose on every table which was a lovely touch. We waited 20 minutes or so and nobody came to even take our drinks order. My partner went to get somebody and it took another 10/15 minutes for our drinks to actually arrive by this point we were quite frustrated and were considering leaving. The food took a little while to arrive but that's to be expected when it's being cooked fresh. We had bread to keep us going and also ordered the meat platter, king prawns, beef meatballs, bbq ribs, chicken and chorizo kebabs and calamari. We were really disappointed with the quality of the food. After seeing such good reviews we were expecting great things but it was all very bland and not one dish stood out as something to recommend to others. Despite sitting right next to the waiting staff it took so long for them to use their initiative and clear our plates by the time they did we were no longer interested in dessert so instead opted for a McFlurry on the way home which was sadly the best...
Read morePleasantly surprised
I went to visit my cousin who's studying in Leicester, I was extremely surprised at the quality of food in restaurant.
My wife's Spanish so I know a little about Spanish cuisine, the food was super authentic. The crocequettes were incredible. The only difference I could find is gambas pil pil doesn't have tomatoe in spain, but we ordered gambas in garlic olive and chilli. So of the names don't match up but I think it's because the chefs south american, so things maybe different there.
The front of house was attentive enough but not too attentive , which was just right. I belive his name was shaun, he looked from an indian background. If management see this give this man a raise or a healthy tip, amazing chap!
Price wise compared to London was incredible value, its hard finding tapas that's responsibly priced in the UK, but this place successfully achieved this. My only gripe is some of the dishes should come with bread. We spent £14 on bread alone, which was a bit silly , some maybe if the management could include this with some of the dishes that...
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