Update after owner's response.

Really disappointed with the response but then going by your previous responses to negative remarks, I'm not surprised. Rather than seeing the review as an opportunity to identify any issues with the staff and quality of food and service, you chose to blame the customer and accuse them of lying. If you had actually spoken to your staff upstairs and had they have told you the truth, you would have known that we did in fact provide feedback on the quality of the food, compared to pre-covid. Also we did NOT finish all the food on our plates. We did NOT get a checkback throughout the meal. We were NOT offered any drinks during the meal and were NOT offered a dessert menu whatsoever! Rather than taking such reviews as a personal attack, perhaps use the opportunity to upskill the staff in question and investigate each unsatisfactory review before taking their word for the matter. As a business owner an initial apology would be a good start. Furthermore if you wish to discuss the matter further I'm happy to do so but will NOT be accused of lying. This is not aimed at the staff downstairs.

We were took upstairs and was shown to our seat by the waiter from downstairs who took our drinks order. We had to wait 15 mins and then had to get the waiters attention to take our food order, he ignored us and a girl came over and took our order in the end! At no point during the meal did any of the two members of staff come to the table to ask if we wanted more drinks, how was our meal, nothing!! The food was bland and nothing special at all, we could have cooked better at home. We weren't asked if we wanted desserts. All in all a terrible experience. This may not reflect all the restaurant as the service downstairs may be be better. We won't be coming again.