I visited halcyon kitchen today 3/3/2020 for lunch with family , we was seated On table 3 and placed a drinks order , before ordering food , with Penny. My family requested a fresh orange juice and an English breakfast tea , I asked for a cup of boiled water as I normally do , as I have/carry my own white tea teabags with me , I proceeded to show Penny the sealed and wrapped teabag, Penny informed me that this was not allowed ..... I was very surprised and queried this with Penny, as I have visited Halcyon kitchen many many times for breakfast ,lunches and evening meals ,, on all previous occasions when I had requested a cup of boiling water for my teabag “dragonfly swirling mist organic white tea “ it had never been a problem . I have never been questioned or refused as I had by Penny. Penny then proceeded to tell me that to use my own teabag would be like bringing my own food onto the premises !!! I was at this point aghast and perplexed not to mention frustrated ,,, i was also told by Penny , that having spoken with the other staff that was working today she felt that it was unlikely that I had ever previously been served a cup of hot water by servers at halcyon kitchen for my teabag .... So in effect I was being called a liar!!!

I am deeply annoyed and upset to have had my integrity challenged , which was witnessed by my family with incredulity .

I work in customer services and this is not good customer practice , not to mention that on sat 1/2/2020 we had spent considerable amount of money and bought several of your lovely pizza’s after an evening out with friends ! Speaking with my family regarding the absurdity of the “boiled water “ situation I requested to speak with the manager , i was informed by penny that he was not available. I have never ever had cause to complain before ,however I feel strongly that I cannot let the attitude from your staff server Penny go unmentioned today , although she was not rude , Penny undoubtably had attitude and I felt challenged by her confrontational manner. Surely a cup of boiled water was not an unreasonable request , given the amount of money spent and customer loyalty that myself , family and friends have shown to halcyon kitchen . When penny asked me if I would like another drink option I did ask for a cup of boiled water please , when it was brought to me I said that I would be able to dip my teabag in it and was told by Penny “No “ that was not possible and “did I still want the boiled water “? At this point the cup of boiled water was taken away 🤷🏼‍♀️. I am very disappointed by the whole episode of today’s visit with halcyon kitchen, I doubt if a more ludicrous or ridiculous comedy sketch could have been written for a Monty Python episode !!

Yours sincerely Sharron Sargent

Sent from my iPhone