Why do you only ever have one person working at any one time? Reading the reviews this is common theme for a long period of time and the same excuse given? The poor girl today was on her own with a shop full of people and constant stream of customers. I watched 5 customers walk out in an hour (took me 30mins to get my order and 30 mins to drink to make my time waiting worth it) and the revue lost from this would far outweigh the cost of the extra staff. PLUS, have some pride in the business you are running and the service you are giving!? Tables dirty, coffee cold and sloppily made (not the servers fault she was trying her best) this is purely a management / ownership shortfall. Awkward environment with people too polite to leave after ordering / huffing about the wait. I only come here because it is convenient for me and I dont fancy the Costa nearby or the weird looking Cafe across the road but the service is getting worse each time. Also - always a different server on the shift? Coffee is nice when they get it right though