B&M Store — Local services in London

There are several areas of concern that need to be addressed at this store. Firstly, the manager's behaviour towards her staff is unacceptable and may create a hostile work environment. Secondly, the pricing system appears to be inaccurate and outdated, leading to overcharges. Thirdly, the store's policy regarding physically disabled individuals may be in violation of the Equality Act (as they are not allowed to access the floor). Lastly, the hostess's comments regarding a customer's skin colour are inappropriate and discriminatory. I would appreciate that the store take immediate action to address these issues and ensure a positive and inclusive environment for both staff...

Don't you just love that new 'store' smell! Aaaaahhhh! Lovely, spacious and well organised store, Staff are on point and very prompt at removing those looking for trouble and still have banter at the checkouts (Thanks Billy!) Have some nice products at great prices and even some bargains. You get what you pay for though, so keep that in mind. I think the location is very convenient and handy with the other stores around it. Well placed for transport links and lots of parking. The only gripe I could find would be that though it's over 2 floors, there was no lift that I could see and that could prove tricky for anyone with a trolley/pram or less able. But...

Considering this is still a 'newish' store - I don't like some of the staff. Went in on 23rd for last min bits and needed help. Staff upstairs was helpful, but asked 1 on lower ground who was really rude and unhelpful. Asked for something and showed her picture from B&M website and she went to call her colleague to help and proceeded to have a full blown conversation unrelated to what I was after. I was like excuse me I'm still here waiting before she asked for help.

Went to the Old Kent Road store straight after and got much...