Blue Almonds — Local services in London

Beautiful little boutique but the manager needs a training on customer service. This was the worse service we ever received in a children shop. My 2 and half years old dropped a toy, we immediately apologized to the manager who was next to us. Instead of saying anything she looked at my son with annoyance and rolled her eyes in front of us. We just couldn't believe it, so my husband asked her if she was annoyed and her response was just poorly "you need to be careful with the toys" with a blaze tone. So we mentioned to her that if my son broke any toy we would pay for it! Instead of being remorseful she was very resentful to even apologize and move on! We had a credit note to spent and her lovely colleague came to the rescue and served us with a smile and politeness! She should learn from her or from the boutique next door, Marie Chantal staff seem to know how to interact with children and people! Poor,...

If I could give 0 stars I would. The manager of this store is appallingly mannered - I went in with a faulty item, which she told me I was lying about and that I had damaged (despite following the exact care instructions). Their collections are beautiful, and they have wonderful pieces in store, but the customer service is so revolting I couldn't possibly shop there again. I am also 8 months pregnant and was shouted at in the store in front of other customers, mortifying to say the least.

Despite this, there is one wonderful staff member (who served my mother in law and I) so diligently and was charming. They aren't all bad, just the...

If you're looking for a great experience.. well get in the shop ask for Angelina (I'm sure that all of them are equally kind but what can I say? She helped me and patiently walked me through my choices) the shop and the products are amazing and the kindness and the regards for customers revitalising like the smell of lemons in a lake's breeze. Doing a gift for a new born baby it's a joy itself but if you do it in a perfect place like this the whole experience will become magical. Thank...