The Egerton House Hotel — Hotel in London

I was let down by this hotel, as a guest of Milestone. Which is in there group. I was let down greatly by this location. Firstly the car service is terrible and they have your cars in an awful car park. My partner took his car elsewhere. The food service to the room from a food app, was very slow and had to call reception. Even though they had a call prior saying food is coming, with extra details. Also only brought one cutlery set. Even though two were clearly eating. As we stated. They came later with more but was too late. I shared with my partner. The rooms are nice, I didn’t have any problem at all with the visuals (aside from broken bathroom bin). The location is the area I enjoy, so that was great for me and my partner. Our dog had a nice stay too, I would have enjoyed to not be so bothered by workers with my dog. Was left to wait for the room, even though it was a small room. Was left so long of wait. I know partly I was early, totally understand a bit of a wait. But a wait for as long as It was, it felt very unnecessary. The phone didn’t get answered for some of my calls, this isn’t 5 star service. Was also told we could park the car (this was then before my partner then moved his car to elsewhere as I mentioned). Told he could park in the hotels own car park, the person didn’t come to have this sorted out in the time he said…the man went home! This isn’t okay to lie to guests. What was helpful was when we rang due to banging upstairs, they did put that to a stop. I overall enjoyed parts of my stay. What needed to not happen was…most calls not picked up (not good!), two were eating (only brought one cutlery set), lack of vegan options and nothing done about it (even though in email they said they could make up dishes which is usual and what I’ve had prior in 5 star hotels as that’s what I stay in). Also, I worker as I’ve just remembered said she would get back to my partner on vegan food….but never did! Another person who lied. What was great was the room and building.

Reply to the response:

I get that the hotel have great reviews. But that’s nothing to do with me. I’m talking about my experience. Not others. I’m not them. As I said I enjoyed my stay, enjoyed the room, enjoyed most of my stay….I said a lot of great things. I just didn’t like that we were lied to twice 1. He didn’t get back in 30 minutes about the car, he left (that’s not okay to promise something then leave) . 2. The other person she didn’t get back to my partner on what vegan food could be done, even though before staying I got an email (as I was emailing the hotel) how the kitchen could do an array of food (which is my usual experience and happens in 5 star hotels)…but she never got back to him. That’s why two stars I didn’t add, due to two lies. But this was my experience. So I can see other reviews. Different star ratings. I see these. But I’m talking...

I had the pleasure of experiencing the afternoon tea at The Egerton House Hotel, and it was truly a divine treat! Although I didn't stay at the hotel, the afternoon tea alone was enough to leave a lasting impression on me.

Firstly, I was pleasantly surprised to discover that the Egerton House Hotel is dog-friendly. This thoughtful touch made the experience even more enjoyable, knowing that I could share this special moment with my furry friend by my side. It's not often that you find such a pet-friendly establishment, and it speaks volumes about their commitment to creating a welcoming and inclusive environment for all guests.

The decor at The Egerton House Hotel is nothing short of amazing. Stepping into the elegant surroundings instantly transported me to a quintessentially British ambience. The attention to detail in the interior design, the charming furnishings, and the tasteful touches all contributed to a sophisticated and inviting atmosphere.

Of course, no review would be complete without mentioning the excellent service I received. The staff at The Egerton House Hotel were attentive and courteous, making me feel like a valued guest from the moment I arrived. Their friendly demeanour added a warm touch to the overall experience, ensuring that every aspect of my afternoon tea was delightful.

Speaking of the afternoon tea itself, it was a true delight. The selection of teas, coupled with the delectable array of treats, was a gastronomic pleasure. From delicate finger sandwiches to scrumptious scones and exquisite pastries, each item on the menu was expertly prepared and presented, making it an unforgettable culinary experience.

In conclusion, my visit to The Egerton House Hotel for afternoon tea left me thoroughly impressed and satisfied. Even without staying at the hotel, I can confidently say that their commitment to providing a delightful experience shines through in every aspect of their service. With its dog-friendly policy, amazing decor, and excellent service, The Egerton House Hotel is a must-visit destination for anyone seeking a quintessentially British and...

Certainly! Here's a five-star review for The Egerton House Hotel:

I recently had the pleasure of staying at The Egerton House Hotel, and it was an absolutely outstanding experience from start to finish. Nestled in a charming corner of Knightsbridge, this hotel exudes elegance and warmth, making it a perfect retreat in the heart of London.

The moment I arrived, I was greeted with genuine hospitality and a welcome drink, setting the tone for a delightful stay. The staff were consistently attentive, friendly, and went above and beyond to ensure every detail was perfect.

The room itself was a haven of comfort and luxury, beautifully appointed with exquisite decor and all the modern amenities one could wish for. The bed was incredibly comfortable, and the nightly turndown service with thoughtful touches made me feel truly pampered.

Dining at the hotel was an exceptional experience. The traditional afternoon tea was a highlight, offering a delectable selection of sandwiches, scones, and pastries, all served with impeccable style. Breakfast each morning was equally delightful, with a wide array of delicious options prepared to perfection.

What truly sets The Egerton House Hotel apart is its unique blend of luxury and personal touch. It feels like a home away from home, with a level of service that is both professional and heartfelt. The attention to detail in every aspect of the hotel is remarkable, and it’s clear that the team takes immense pride in providing an extraordinary guest experience.

I cannot recommend The Egerton House Hotel highly enough. It’s a gem in London’s hospitality scene, and I look forward to my next stay. Five stars...