Zefi — Restaurant in London

This review is in relation to an interaction that took place today. We have been going to Jak’s/Zefi for 6-7 years, and to no one’s surprise they operate sweetly only when taking your money. We agreed a cake with Zefi staff for a certain price over multiple phone calls (without this being our first or most expensive order). We were sent to the cafe, where staff suddenly refused to charge us this price and demand we pay higher. Staff made aggy remarks to us when we were (quite literally) just confused.

If the price is different, fine, but don’t liaise for weeks and suddenly become hostile over a mistake you have made. The manager with whom we placed the order was called, and conveniently ‘forgot the phone call’, shouted at the baker in front of us and then walked out of the cafe. At this point the cafe staff begun to shake their heads and make remarks under their breath over a price that we have both PAID before (for larger, multiple cakes) and a price that we weren’t told. Remarks were made as we paid and as we walked out - again over a mistake that was not made by US?

I hope they take some responsibility over their own lines of communication. This is not a hard problem to fix but somehow was blown up into a passive...

We used to love this place, kind of still do as we still come but the clientele has really changed in the last year at Zefi which is worrying.

Staff are amazing and really take care of you so this review doesn’t reflect on them in any way at all. This is more in relation to the clientele.

We have noticed women attending the venue for ‘business purposes’ clearly this is illegal. Also it reflects on other women who attend with pure intentions of just having an amazing time. We also heard this when we went to the toilets by the men talking about this in the background. This clearly reflects on the type of men attending the venue as well.

There was also an incident when some young men were rude to us at the bar, clearly drunk and we got pushed. The decency has just taken a clear decline in this venue. The respectful environment is just disappearing.

Music wise, the DJ used to be great playing a great selection of mixed music and some lovely Arabic music, this is rarely played now. I’m not Arabic but I love the music. I’ve always enjoyed it growing up. You should bring back the music mix you used to play 5 years ago, it was just a great attraction.

I hope you can improve things here as...

We had the terrible idea of coming here for dinner. We had a big table and the team decided to put us right under the speaker which was in full volume, I asked a lady if we could move to another big table which was empty, she said no (apparently that table was for people having just drinks), we asked her to at least turn the volume down and she refused. We waited over an hour to get our food just to get it freezing cold, asked to take it back to the kitchen and returned the food over 30 minutes later when the rest of our friends had finished their food. They forgot one of the plates and my friend had to eat rushing 1,5 hours after ordering. They did not offer any compensation, my friend asked to take the OPTIONAL service charge off the bill due to the terrible service and the waitress started getting sassy and rude to her… we will never come back. Very disappointed. Only good thing was the poor waiter with glasses that was...