Jo Malone London — Local services in London

I went today to Fenwick in Brent x to get a gift from Jo Malone because I like the packaging, this supposed to be a lovely or good experience at least but with the customer service they have I had a shocking annoying experience, I can understand the fact they might be busier than usual and stressful work but come on this your job!! And specially on this time of the year me as a customer I deserve a better behaviour. Two ladies were working there they completely ignored my present, I was standing patiently waiting they just kept serving other customers, ok lets say they were too busy to spot me even thu I was standing there for like 10mins, just to kill the time I tried to reach one of the display perfumes and before my head reaches the bottle one of them on the till shouted on me “ THATS NOT A TEATER! “ Ok so I can see me now! You are not so busy after all!!! I felt like a little girl on a grocery shop! So rude and unprofessional! When the time came to server me she never ever used any manners She doesn’t know that I’m a very value customer to Jo malone! And she doesn’t...

I love Jo Malone and recommended the brand to a friend. I recently met with him and he told me about how he asked the ladies there a question and the red head answered him. He then turned to a girl with brownish/blonde hair, asked her the same question to which she completely ignored him and asked for his details. I think her name was Laura, something along those lines. The manager avail gave his name instead of hers when she was the one in the wrong.

Honestly, I am quite disappointed and disgusted to hear that this is the type of service this branch offers. That young lady needs to be retrained on how to manage...

I had an amazing experience at the Jo Malone store, thanks to Mickala! From the moment I walked in, she was warm, welcoming, and incredibly knowledgeable about the fragrances. She took the time to understand what I was looking for and made thoughtful recommendations that suited my preferences perfectly. Her passion for the brand really showed, and she made the entire shopping experience enjoyable and personal. I left with the perfect scent and a newfound appreciation for Jo Malone. Thank you, Mickala, for your outstanding service—I’ll...