I went today to Fenwick in Brent x to get a gift from Jo Malone because I like the packaging, this supposed to be a lovely or good experience at least but with the customer service they have I had a shocking annoying experience, I can understand the fact they might be busier than usual and stressful work but come on this your job!! And specially on this time of the year me as a customer I deserve a better behaviour. Two ladies were working there they completely ignored my present, I was standing patiently waiting they just kept serving other customers, ok lets say they were too busy to spot me even thu I was standing there for like 10mins, just to kill the time I tried to reach one of the display perfumes and before my head reaches the bottle one of them on the till shouted on me “ THATS NOT A TEATER! “ Ok so I can see me now! You are not so busy after all!!! I felt like a little girl on a grocery shop! So rude and unprofessional! When the time came to server me she never ever used any manners She doesn’t know that I’m a very value customer to Jo malone! And she doesn’t...
Read moreI love Jo Malone and recommended the brand to a friend. I recently met with him and he told me about how he asked the ladies there a question and the red head answered him. He then turned to a girl with brownish/blonde hair, asked her the same question to which she completely ignored him and asked for his details. I think her name was Laura, something along those lines. The manager avail gave his name instead of hers when she was the one in the wrong.
Honestly, I am quite disappointed and disgusted to hear that this is the type of service this branch offers. That young lady needs to be retrained on how to manage...
Read moreI had an amazing experience at the Jo Malone store, thanks to Mickala! From the moment I walked in, she was warm, welcoming, and incredibly knowledgeable about the fragrances. She took the time to understand what I was looking for and made thoughtful recommendations that suited my preferences perfectly. Her passion for the brand really showed, and she made the entire shopping experience enjoyable and personal. I left with the perfect scent and a newfound appreciation for Jo Malone. Thank you, Mickala, for your outstanding service—I’ll...
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