Rituals — Local services in London

Ok, so normally I'm not one for beauty shops/fragrance shops but I had been politely enticed into this branch of Rituals by Joanna in which she explained what the shop is about and demonstrated what the products are for and how to use them.

The key for me was that she hadn't pressed me to buy the entire shop but to tell me to start of with small items and come back to give her my experience with it. I've been the the shop on five occasions now and have spoken to several people who have also been equally polite, very enthusiastic and who seem to trust the products themselves. I now know what kind of products and like and that suits my needs and I do use some products the Rituals products at home.

I think this shop is a good example of how customer service needs to be and I appreciate them very much. I sincerely would like to thank all the staff and in particular Joanna for making my visits eventful, exciting...

I went one Friday from last month to this branch and had a very pleasant experience. I recently became a member and I purchased two gift sets and a Hammam mist and got some incredible goodies with them (free gifts when a member spends certain amount + free gift as a new member)!

The shop assistant that attended me was patient, helpful and informative. I had an enquiry and she gladly got me a solution after talking with her supervisor. She also added some free samples into my bag, which was sweet to discover! I went back few more times and the service has been very nice.

I went to Rituals in Spain few times, and the customer service was brilliant too.

The products are well made and they are very...

I had such a lovely experience at Rituals thanks to Shalini and Tolu! They were both so warm, welcoming, and incredibly knowledgeable about the products. I came in looking for a diffuser and they guided me through the different scents with so much patience, helping me find the perfect one. The store was beautifully presented, and their customer service truly stood out—friendly, attentive, and genuinely caring. Shalini and Tolu went above and beyond to make the experience feel personal, and I honestly think they both deserve a promotion for their amazing service! Rituals has such a wonderful perfume and diffuser selection, but it’s the people like them who make the shopping...