Store That Self Storage — Local services in London

Our journey with StoreThat was incredible; it began when we purchased our house. We spent thousands on a completely bespoke kitchen, controlled by Blum Finest Motion Technology, with an array of other high value furnishings, as well as imported porcelain tiles of the highest quality for the whole property. We searched the internet to find the best storage company within a 30 mile radius of our home, focused on security and safety for our very expensive belongings. A professional company is likely to handle your goods with a professional approach but a professional company that takes a hands-on let me take care of these goods like they are my own' approach, is what we found when we first met Richard, the owner. Active and very engaging with his staff, you would mistake him for one of the staff, unless he told you differently. After visiting many facilities, my wife and I were in sync when we walked out of the StoreThat office in Canary wharf and said, 'this is the one!" Due to circumstances beyond our control and a fatally diagnosed health issue, we could not afford the payment due in Jan 2021. We explained our predicament to Richard and rather than take a firm approach, he offered assistance from Dominic and himself to try and help sell our items by speaking to retailers, property developers, interior designers and so on, without wanting anything in return. Richard melted our hearts from that moment; the goodwill seemed unreal from a busy company owner. Most storage companies would simply give an ultimatum to pay or have your items confiscated to auction; and even then, if the value acquired from the auction failed to cover the debt, the matter would be legally escalated to collect the balance. Richard had the items listed on good Auction sites and on Store That Facebook marketplace whilst informing everyone in their contacts that could possibly have interest in the items. He was very protective not to list the items on Gumtree and similar unsavoury sites. He advised we could send any potential customers we found to StoreThat and he would happily show them the items, saving us a two hour journey to & fro. Whenever potential customers made unreasonable offers, Richard would reject them and said that "he could not allow our situation to be taken advantage of." This act of kindness is extremely rare to find. The process to sell the items took over a year and through it all, Richard never once expressed a single frustration towards us. Rather, he would direct his frustration towards unremarkable and insulting offers. The final sale of our significant volume of tiles was made in March 2022 and Richard remarkably then organized and paid for our complete kitchen units to be delivered to our home "by his preferred delivery company, who would take extreme care to deliver the kitchen to our second floor flat without a single scratch", and this is exactly what happened. He is still storing our extra-long stone worktop without charge. To us, Richard has grown to become the special uncle you call when you need honest advice about any situation, and Dominic is as genuine as you would ever get in a person. Hand on heart, to say we highly recommend StoreThat is an understatement. To find a company that would stand by you in the most difficult time of your life is an impossibility, especially in London. Richard keeps Store That pricing competitive because he puts people first and he genuinely does not have to, for a company situated in Canary Wharf, where all other storage companies around StoreThat increased their prices annually. For just over five years that we were with StoreThat, Richard chose to keep the price we paid the same as that of Jan 2017 and never once increased it. We gained an extended family in both Richard and Dominic and you can too, should you store your items with StoreThat. Words cannot express our gratitude guys, you stuck by us through our darkest hour, you are the BEST & you are...

Exceptional Service and Stellar Experience with StoreThat!

I recently had the pleasure of using StoreThat's services, and I must say, the experience was nothing short of amazing! From start to finish, their customer service was brilliant. I had the pleasure of dealing with Oliver, who was always incredibly happy, chirpy, and helpful. His positive attitude made the entire process a breeze.

StoreThat's facilities are top-notch, providing ample space and security for all storage needs. But what truly sets them apart is their outstanding customer service. Oliver went above and beyond to ensure that all my questions were answered and that I felt confident in my decision to store my belongings with them.

I cannot recommend StoreThat enough! If you're looking for a reliable storage solution with exceptional service, look no further. 1000% would agree and would recommend this company to anyone in need of storage services. Keep up the...

Over the years I have relocated countries many times and have needed use of short-medium term storage facilities for personal effects. It has always been of great regret: staff not available, unit space is allocated as part of large open space, and importantly, no flexibility in terms of downsizing unit space mid contract. The latter is very useful once you have moved most of your personal effects and if you still need additional overspill space, bearing in mind many buildings do not come with cellar storage or garage space. StoreThat is perfect! Staff are friendly and very helpful. The company helps its customers manage its storage requirements. It has secure individual units which are easily accessible. The unit rates are very competitive. I would make one suggestion that StoreThat allows access to its storage units over...