Hilton London Canary Wharf — Hotel in London

Title: Mixed Experience at Hilton London Canary Wharf

Rating: ★★★☆☆

I recently stayed at Hilton London Canary Wharf for 12 nights and had a mixed experience during my stay. While the hotel's location was excellent, offering convenient access to key offices and being within walking distance, there were both positive and negative aspects to my visit.

Starting with the positives, the rooms at Hilton London Canary Wharf were spacious, well-appointed, and provided all the necessary amenities for a comfortable stay. I found them to be enjoyable and met my expectations. Additionally, the hotel staff was generally friendly and helpful, with one standout staff member named Ravi from the restaurant, who provided excellent recommendations and assistance during my dining experiences.

Speaking of food, I regularly ordered from the hotel's menu and enjoyed many of the dishes, particularly the grilled chicken. However, I was disappointed with the late-night menu, which felt rigid and limited in options. When I ordered an Indian dish during that time, it seemed like a pre-cooked meal, lacking the desired freshness and taste.

Unfortunately, my experience took a downturn when my travel team mistakenly failed to book me for the seventh day. Consequently, the hotel had to check me out, which I understand was a reasonable decision. However, I had expected a courtesy call to inform me before they took such action. When I returned in the evening, I discovered that I had been checked out without any prior notice. The staff claimed to have called and sent an email, but they were unable to provide call logs, and it turned out that they had mistakenly typed my email address incorrectly.

Furthermore, upon my return and subsequent check-in, I was assigned a twin bed room despite being the sole occupant. This decision puzzled me and didn't align with my expectations.

Additionally, it's worth noting that the hotel building itself appeared to be quite old, which may impact the overall experience for some guests. Nevertheless, Hilton London Canary Wharf remains a popular hotel in the area.

In conclusion, my stay at Hilton London Canary Wharf had its highs and lows. While I appreciated the convenient location, spacious rooms, and helpful staff, the lack of communication during my unexpected check-out and the twin bed room assignment were disappointing. I hope the hotel takes note of these issues and improves their processes to ensure a consistently positive experience for all guests.

Please note that this review reflects my personal experience during my stay and may not necessarily reflect the...

My family and I spent 6 nights in this hotel and had a beautiful stay today of checkout where we met “Maria”.||I went down in the morning by 9am and requested for a late checkout as our flight was later in the day and I was travelling with kids. I was granted a complimentary late checkout till 1pm and I requested that concierge should pls be at the room on or before 1pm to pick the luggage’s. ||I also informed a staff who came to the room that I would be checking out at 1pm and if she could remind concierge about picking up the luggage’s. ||At 1pm, concierge had not arrived and I proceeded to taking the luggage’s to the front of the lift my self. Eventually concierge met us at Iift entrance and helped with the bags.||On getting to the reception to check out, I asked for my invoice and noticed the lady checking me out “Maria” had included a “late checkout fee” saying it was past 1pm and almost 2pm. I told her that I had checked out at 1pm and she could ask her colleague who was standing beside her that I had requested for concierge to come at 1pm to collect the bags but they didn’t turn up so I had to start taking out the bags one after the other. She apologised and then issued a refund of the late checkout fee, checked me out and printed the closing balance and I left the hotel. Immediately I got into my vehicle. I got a notice from my bank app that she had charged me again. ||I do not understand how you will charge a guest who has already checked out of the hotel after receipt of stay and closing balance has been sent without showing that charge and in my absences and without my consent.||I immediately called the hotel and asked to speak to the front desk, the lady “Maria” then said to me that when I left she asked her colleague who informed her that I left the room after 1pm not 1pm. ||I reminded her that her colleague was right beside her when I told her that I told her colleague to let concierge know to pick the bag and her colleague confirmed this in my presence which was why she issued the refund. so why will she wait till I had left to then say her colleague said it was after 1pm and then charge my card again after checkout was already completed and receipt and invoices sent without my knowledge and consent and I was only made aware because my bank notified me of the charge.||She spoke to me rudely and hung up the phone.||As a Hilton honours member, I am very disappointed at this fraudulent act by their staff “Maria” of charging my card in my absence and after I have checked out and left the hotel without my consent.||This has ruined what would have been a beautiful 6...

0 ⭐️ for everything. This hotel advertises itself as a “DOG FRIENDLY HOTEL” and as a 4 ⭐️ hotel. I have never been treated with such disrespect by management at a hotel of this level, even at lesser ⭐️ hotels. From the moment we arrived, we felt unwelcome. When checking in, we were forced to sign a dog policy that had 16 listed rules or legal statements absolving Hilton of any liability in the event of an accident that involved the animal. I understand if it is the owner’s fault, but a statement was listed that absolved the hotel from any liability even if they were at fault! When asking an employee to clarify the dog friendly areas, they all have a different answer. A night manager (Jamie who would refused to give his surname) and some security guard rudely told tell me dogs are not welcome on the first evening we were there. They basically kicked us out of public areas which I had previously been assured by the front desk and bartending staff that my dogs were ok. Some of the employees were playing with my dogs in the area I was kicked out of. This obviously reflects poor management and training of staff if their is no form of standardized understanding of rules. The employees seems to not know what the rules. Second, the bathroom in the executive room we had for the weekend was not kept clean. The ventilation in the bathroom along with the shower stall had black mold. Third the room was dirty. We asked the hotel to have the room clean and serviced, found dirt and shattered glass on the floor. Fourth, we needed some clothes laundered. We followed the instructions listed on the laundry form and phoned the front desk as instructed. The desk attendant said that it’s not done on Sunday, regardless of the statement on the form that said it was done 7 days a week, with exception of Christmas and Boxing Day. After a series of phone calls and the front desk asking us to drop it off at the front desk, we finally had our laundry picked up about an hour later for processing. I have stayed at many Hiltons but this was the worse of them all. I understand the hospitality industry is recuperating after the Covid nightmare, but this is ridiculous from such a caliber of hotel. At no time during our stay we’re we remotely offered an apology for any of these issues by management. Keep in mind my husband spoke to two different managers during the stay. I recommend rethinking your decision to stay at this hotel. Definitely not worth the money spent for the type of treatment and service...